Technologist

Job Summary

Benjamin Moore & Co., a Berkshire Hathaway company, is a leading manufacturer of innovative, high-quality coatings for the architectural and industrial maintenance markets. We are currently looking for a Technologist to join the Color Technology Team.

You will work in the Color Technology Team which focuses on new Color Technology, Color Delivery and Color Science. Team members will complement each other in their disciplines and their approaches to innovative projects and challenges.

Please review the responsibilities and requirements for the position. We look forward to reviewing your resume.

Soft Skills

Leadership: Leads by example and holds themselves accountable for their actions.
• Emotional intelligence (Self-awareness): The ability to recognize and manage one's own emotions, as well as recognizing the emotions of others.
• Adaptability The ability to be flexible and adaptable in response to changing situations and demands.
• Conflict resolution: The ability to manage and resolve conflicts constructively and respectfully.
• Trust Building: Building a team environment where the employees feel safe. Leaders need to be authentic, honest, transparent, and compassionate.
• Problem Solving: The ability to identify and analyze problems and produce effective solutions.
• Creativity (critical thinking): The ability to be forward-thinking and strategic and present innovative solutions.
• Time management: The ability to prioritize tasks and manage one's time effectively.
• Teamwork: The ability to work collaboratively with others towards a common goal, recognizing different perspectives and strengths.
• Empathy: Genuinely caring for others and being able to understand another person's situation and perspective.
• Cultural competence (The ability to work across cultures): The ability to understand and appreciate diverse backgrounds, perspectives, and ways of thinking.

Key Responsibilities

• Supply second level support to COLORx our proprietary electronic formula book and color matching software.
• Tests and validates data and feature updates to COLORx
• Support services: trains dealers and sales personnel on the implementation, use and maintenance of dealer technology products: COLORx, Color Matching, Dispensers and Spectrophotometers.
• May install or assist in the installation of the color delivery systems. Explains and demonstrates the capabilities and various uses of the software program and manuals.
• Troubleshoots and resolves system problems such as poor color matches, error messages and hardware and software malfunctions. Counsels' dealers on general computer questions and advises on compatible hardware purchases.
• Act as a liaison between the Color Technology Department and the Level I service desk. Communicates relevant technical information to the service desk and identifies recurring issues and reports to appropriate department for resolution.
• Performs other duties as required.

Desired Experience / Qualifications

• Requires a minimum of 2 - 4 years' experience in technical support with hands on experience supporting Windows.
• Understanding of network essentials, connectivity issues, and remote support programs.
• Must have strong problem-solving skills and the ability to communicate solutions to a non-technical user.
• Demonstrated customer service experience
• Organizational skills and ability to work independently
• Strong verbal, written and interpersonal skills.
• Paint and Benjamin Moore product knowledge as well as Color Systems skills a plus.
• Travel up to 10%, including some possible overnights as needed