Regional Shelter Administrator

The Salvation Army Midland Division Family Haven Shelter located in St. Louis, Missouri, is looking for a Regional Shelter Administrator. Responsible for the advancement, management (contract, fiscal and personnel), planning, program implementation and development of all facets of residential services known at The Salvation Army Family Haven Shelter, and the Transitional/Permanent Supportive Housing Programs. This position also provides support, guidance, and consultation to the other regional shelters, O'Fallon Lodge, and Alton New Hope House. Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies and standards.

This is a full-time, exempt position, with the starting salary of $78,233 annually.

We are conveniently located at 10740 West Page Ave, St. Louis MO

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.):

1. Operational Oversight:
   
   
   
   1. Oversee high-level operations of the residential facility, including efficient handling of issues and timely resolution to challenges. Ensure the implementation of shelter policies and procedures.
   2. Monitor key performance indicators and metrics to assess operational efficiency, compile reports, and analyze data to guide improvements.
   3. Guide facility upkeep, repairs, and maintenance, including working with vendors and contractors for large-scale projects.
   4. Provide emergency crises leadership and necessary interventions to ensure the continuation of programming and services.
   
   
   
   

1. Finance & Contracts
   
   
   
   1. Plan, monitor, and manage FHCIP budgets, control expenses, and ensure responsible allocation of resources.
   2. Ensure all monthly financial obligations and invoices are submitted and paid in a timely manner.
   3. Lead the timely creation and submission of all program-related grant applications. Develop and pursue new funding resources to support program operations and growth.
   4. Process and ensure compliance with relevant contractual funding authority, governmental, and licensing guidelines and requirements.
   
   
   
   

1. Team Leadership and Management:
   
   
   
   1. Hire, train, and lead the management team at Family Haven CIP, fostering a collaborative and high-performance culture.
   2. Provide guidance and professional development opportunities to team members to enhance their skills and capabilities.
   3. Conduct regular performance evaluations, set clear objectives, and facilitate constructive feedback to promote individual and team growth.
   
   
   
   

1. Regional Residential Coordination:
   
   
   
   1. Collaborate with regional shelters to ensure consistency of policy and process, sharing of best practices, continuity of services for families and support with contracted providers.
   2. Drive the execution of National Social Services Standards for residential facilities. Conduct regular site visits, inspections, and audits of facilities to ensure high standards of care and alignment with organizational goals and objectives. Support units in achieving outcomes and increasing compliance.
   3. Collaborate with regional stakeholders and active participation in regional Continuum's of Care (CoC) and other projects to develop strategic initiatives aimed at enhancing engagement and support for providers within the region.
   4. Act as a liaison between regional teams and senior management, providing regular updates on progress, challenges, and opportunities
   
   
   
   

1. Strategic Development & Community Engagement:
   
   
   
   1. Build and maintain local expertise with the communities in the region and create and foster partnerships between residential programs and community stakeholders that will benefit participants.
   2. Implement strategies to promote a positive provider experience and build long-term relationships with key stakeholders.
   3. Proactively identify emerging trends, opportunities, and challenges in the region and develop strategies to address them.
   4. Build and oversee FHCIP Advisory council, coordinate its activities, and promote its continuation and growth.
   5. Represent the organization in public forums, community meetings, and promote a favorable public image of The Salvation Army Residential Programs through community networking.
   
   
   
   

1. Additional Duties:
   
   
   
   1. Create and Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with others.. This would include but not be limited to such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors, and clients; respect of others' person and property; and professional and appropriate communication to and about co-workers, supervisors, and subordinates.
   2. Conduct tours of facility as needed.
   3. Participate in seasonal and emergency disaster training and response as needed.
   4. Maintain confidentiality and comply with Safe From Harm guidelines.
   5. Support the mission of The Salvation Army and its programs by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.
   
   
   
   

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Knowledge and Abilities:

Knowledge:

• Strong knowledge of shelter systems, trauma-informed care, and homeless services.
• Deep understanding of the needs of vulnerable populations, especially individuals experiencing homelessness.

• Knowledge of the organization and operational functions of residential facilities.

• Expertise in training, supervision, and management techniques.
• Experience in program evaluation, performance management, or process improvement initiatives
• Experience working with State and Federal programs with complex regulations and policies, and the demonstrated ability to develop necessary strategies for effective implementation.

Abilities:

• Excellent leadership, organizational, and interpersonal skills.
• Proven ability to manage budgets, staff, and complex logistics across multiple sites
• Skill in instructing, directing, and evaluating employees effectively.

• Strategic thinker with the ability to analyze complex issues, develop innovative solutions, and drive results.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

• Proficiency in maintaining records, preparing reports, and composing correspondence.

• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously as a result of effective planning, delegation, and communication.

Minimum Qualifications

• Master's degree in Social Work or a related field.

• A minimum of six (6) years of experience in shelter operations, humans services, or non-profit management.

• A combination of relevant education and experience may be considered.

• At least three (3) years of supervisory experience.
• Ability to work flexible hours, including occasional evenings and weekends.

• Proficient in computer applications and technology.

• Must demonstrate teamwork, initiative, and the ability to manage multiple projects simultaneously with minimal supervision.

• Strong independent thinking and sound judgment are essential.

• Must uphold a high level of confidentiality.
• Must have reliable transportation, a valid drivers' license and pass TSA MVR.

Physical and Working Conditions

Must be capable of performing the above essential duties in an office environment to include: using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.

Employee Status

Full-Time: Normal work hours will be determined with supervisor.