Customer Service Associate I

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  Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
  

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  Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
  

Job Scope

This position provides efficient, accurate and quality customer service to ensure customers receive their merchandise in a timely manner with respect to company guidelines.

Job Responsibilities and Duties

• Provide prompt, courteous and efficient customer service at all times.
• Process all orders presented by internal and external customers to ensure maximum service.
• Maintain customer accounts to ensure company requirements are met and customers receive quality products on time.
• Assist in all levels of customer support related to regulatory compliance and problem resolution to ensure customer satisfaction.
• Maintain relationships with Sales and Marketing (domestic or international) to ensure support for customers related to pricing and contractual support.
• Review, understand and follow all company GMP requirements through Universal Operating Procedures.
• Perform work in a safe manner consistent with DiaSorin's Safety, Health and Environmental policies.
• Manage time efficiently, meet personal goals and work effectively with other members of the team.
• Present a professional image at all times to customers, internal customers and OEM vendors.

Additional Job Responsibilities

• Assist Domestic or International associates with daily responsibilities as needed.
• Support the needs of others within/across work groups.
• Participate in ongoing product, SAP and company required training programs related to work expectations.
• Other duties may be assigned based on department or company business needs.

Education and Experience Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service or 2 years office experience required.
• Excellent verbal and written communication skills
• Basic computer skills - Data entry, Microsoft Office and Google suite
• Basic problem solving and math skills
• Ability to multi-task, is organized and efficient
• Ability to learn the following
• SAP system and guidelines
• Freight/shipping systems for international or domestic support
• Product development and OEM ordering process associated to customer needs
• Customer Service customer files, license requirements and department processes

The hourly posting for this position is $22.46 - $27.30 Hourly. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.