Billing Specialist

The Billing Specialist is responsible for accurate revenue recognition. The scope of this job includes receiving inbound client correspondence regarding billing related questions and escalations, processing credit and debit memos, and managing the appropriate refund and cancellation processes.

This position is based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Perform accurate and timely contract entry and execute invoicing in appropriate systems, reviewing signed contracts for completeness and recording new client details in the master file.
• Process recurring client invoicing and transaction details from 3rd party vendors, including reviewing invoicing trends, validation reviews, creating new price books and field service contracts for renewals, retaining appropriate documentation for audits, and resolving issues in the invoicing process.
• Conduct client interactions related to billing and cash application both over the phone and email.
• Process client credit memos, debit memos, and refunds in an accurate and timely manner.
• Manage the client cancellation workflow as directed by the client retention and support teams.
• Work across departments to research and resolve escalated client disputes and billing exceptions.
• Perform other job duties as assigned.

Required Qualifications:

• GED or high school diploma
• At least 0-1 years of relevant work experience

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year