El Centro Program Coordinator

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 05-15-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 250 team members spanning 3 major units and 21 departments. The division provides campus-wide coordination and leadership for student success programs, activities, and initiatives. DSAS also does our work through a range of resource centers dedicated to providing direct student support. The division's work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. DSAS aspires to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. The division's efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, the team is involved in numerous professional organizations and highly engaged in the local community.

The Student Success and Equity (SSE) portfolio of departments is a branch of DSAS focused on academic support services, advising/counseling, student life/co-curricular programming, student identity development and retention/student success initiatives. Student Success and Equity provides services to the campus community with over 17,000 undergraduate and graduate students and has over 90 career employees and 475 student staff employees operating in 8 facilities/locations. The Student Success and Equity area includes a wide array of multi-disciplinary academic and non-academic units including: Disability Resource Center (DRC), Educational Opportunity Programs (EOP), Learning Support Services, Services for Transfer, Re-entry and Resilient Scholars (STARRS), Renaissance Scholars Program (including Foster Youth), Veteran Resource Center, African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), Chicano/Latino Resource Center (El Centro), Women's Center (WC), the Lionel Cantu Queer Center (LGBTQ+), Undocumented Student Services (USS), the UCSC Hispanic Serving Institution Initiatives (HSI), African Black and Caribbean Student Success, Career Success, and campus committees/programs, and the Administrative and Business team for the unit.

The Resource Centers' vision is for students to feel fully affirmed in their diverse and intersecting identities, empowered in their academic success, and graduate with a sense of belonging. The Resource Centers offer counter-spaces for students who are queer, trans, nonbinary, womxn, and people of color, as well as impact institutional policies and campus climate. Resource Centers include the following units: African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), El Centro: Chicanx Latinx Resource Center (CLRC), Lionel Cantu Gay, Lesbian, Bisexual, Transgender, Intersex Resource Center (Cantu Queer Resource Center), and the Womxn's Center. The Resource Centers align with UCSC's mission as a Minority-Serving Institution (MSI), UCSC is both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI).

Through campus and community partnerships, the mission of El Centro is to promote a critical understanding of Chicane and Latine communities within the United States and internationally, by offering workshops as well as an extensive programming calendar. The Center serves as a hub of organized activities and resources that support student transition, retention, graduation, and academic advancement. Students attending activities gain insight into cultural dynamics, social and political processes, and the historical significance of the contributions that Chicane and Latine communities have made in the U.S. and the broader world community. El Centro offers a comfortable space for students who are eager to learn more about campus resources, Latine student organizations, faculty and staff connections, and opportunities for campus involvement.

More information can be found at: https://elcentro.ucsc.edu/

JOB SUMMARY

Under the general supervision of the El Centro Director, the Program Coordinator coordinates multiple programs, provides substantial administrative support, and performs supervisory duties of student interns for El Centro. The Program Coordinator will work with student populations and issues as they relate to academic success and personal development in a comprehensive university setting. The incumbent works collaboratively to develop, implement, and sustain El Centro activities funded by federal grants. The incumbent will also assist in developing and executing co-curricular, academic, educational, and collaborative programming amongst all the Resource Centers in partnership with other Division of Student Success units and academic departments, with a particular focus on programs that serve Latine students. Resource Centers include African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), El Centro: Chicanx Latinx Resource Center, Womxn's Center, and Lionel Cantu Gay Lesbian Bi Trans Intersex Resource Center (Cantu Queer Center). Using professional student services theories and concepts, the Program Coordinator performs a limited range of duties and responsibilities within a Student Life program. The Program Coordinator works independently to provide information and interpretation of clearly defined policies, procedures and regulations. The Program Coordinator receives direction regarding more complex issues and / or program(s), identifies individual student needs for programs and services, and advises on appropriate programs and resources.

APPOINTMENT INFORMATION

Budgeted Salary: $30.22/Hourly.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Contract appointment

Job End Date: 4 years after date of hire, with the possibility of extension

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004563 (STDT LIFE DEV SPEC 2) - Grade 18

Travel: Never or Rarely

JOB DUTIES

50% - Program Planning

• Provides essential support services for a student program(s) and / or provides basic academic support services for Latine communities at UC Santa Cruz (UCSC).
• Assists Resource Center Directors and Specialists in producing and promoting large-scale events and project management, with particular focus on programs and events out of El Centro, such as contacting guests and coordinating travel, schedules, and day of program volunteer coordination and logistical details.
• Plans and coordinates logistics for El Centro workshops and annual events such as La Bienvenida: Fall Student Welcome, Dia de los Muertos Ceremonia, Pachanga, and Chicane Latine Year-End Ceremony, as well as Resource Center collaborative programs and activities such as Student Leadership Institute, Resource Center welcome events, and ERC Open House.
• Plans and coordinates specific cultural activities aimed at outreach, recruitment, and retention of historically underrepresented students and families within Latine communities.
• Works collaboratively to develop and implement El Centro activities funded by federal grants. Contributes to formative and summative evaluation reports for Title V-funded activities.
• Collaborates with various campus units and faculty to support UCSC's mission as a Hispanic Serving Institution (HSI).
• Develops and oversees community service projects; handles all aspects of program coordination, including finances, fundraising, speaker/facilitator relations, content development, publicity, and necessary materials.
• Evaluates programs in writing, including statistical data; reports regularly on content and success of programs.
• Maintains relationships with internal and external organization's stakeholders, particularly internal and external organizations that serve Latine communities important to program success.
• Plans and coordinates collaborative programs with campus units, academic departments and student groups.
• In partnership with other professional staff at El Centro, co-develops and implements training for various campus units, including residential staff, student groups, and classes.
• Works with outside agencies to refer students to engage in public service roles; identifies resources for student volunteer opportunities.
• Connects bi-annually with local Santa Cruz organizations to identify opportunities for programming and service collaborations.
• Coordinates outreach visits for prospective students and families to share about Latine student life and resources at UCSC.
• Supports the El Centro Graduate Student Coordinator in their role to develop graduate student programming and services for graduate students.

25% - Advising and Supervising Student Staff

• Provides transactional advising and guidance to student leaders participating in El Centro internships programs, student government, co-curricular programs and / or organizations on non-sensitive issues. Facilitates student development in leadership, communication skills, project coordination and establishing goals.
• Provides general supervision to student employees, volunteers, and interns; provides training, orientation, supervision, and evaluation of student staff and volunteers who work on various projects.
• Advises student employees on program development, learning outcomes, and project management.
• Assists in the selection and hiring of student interns and volunteers.
• Maintains a commitment to recruitment and management efforts that support staff diversity.
• Recruits, trains, and coordinates volunteers for large-scale programs, including creating Google forms, communicating with students, supporting with publicity, and assigning tasks.
• Supervises interns in applying research or theoretical concepts to practice by identifying areas of servingness on campus that can be improved. Provides guidance in creating actionable steps while actively engaging in reflection and applying practical solutions.
• Under the guidance of El Centro Director, RC Directors, or RC specialists, resolves non-complex individual cases regarding student affairs or student life.
• Advises individual students and student staff/interns on academic, career, and personal issues; makes needed referrals; develops and updates referral listings.
• Monitors student intern academic performance and maintains accurate grade reporting information.

25% - Administrative Support

• Serves as an advisor to a small student service operation, which may include training students and staff, preparing budgets, and fiscal analysis.
• Represents El Centro at relevant campus committee meetings; serves as primary administrative support for staff and committees requiring staff participation; responsible for minute preparation during weekly professional and student staff meetings.
• Supervises and maintains student intern schedules. Coordinates El Centro staff and student participation and schedule for on-campus resource fairs.
• Develops and maintains comprehensive knowledge of campus and unit policies, procedures and regulations related to unit programming; furnishes such information as necessary and makes referrals as appropriate.
• Establishes work standards and office procedures and ensures consistent application, in consultation with El Centro Director.
• Manages facilities, reservations, office supplies, and equipment.
• Assists in fiscal management, including creating and closing Purchase Orders, reviewing encumbrances, and submitting necessary forms for purchases, reimbursements, and other fiscal matters. Creates program budgets for federally funded activities and ensure expenditures adhere to the Department of Education and UCSC spending policies.
• Assists with the maintenance and staffing of the Ethnic Resource Centers Lounge and Front Desk, as needed.
• May provide recommendations and suggestions for changes and / or development of new activities and services.
• Assesses programming needs; works with Latine communities to design and implement programs; develops programming with student organizations, colleges, resource centers, and other campus units.
• Maintains databases of El Centro internship program alumni, staff/faculty affiliated with El Centro programs, and student leaders from Latine groups.
• Maintains archives of events; designs materials to evaluate, assesses and maintains statistics, and produces reports on programming events.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience in creating, implementing, and publicizing diverse, successful, mostly low-budget large- and small-scale events.
• Strong initiative and resourcefulness.
• Problem-solving skills.
• Strong attention to detail.
• Demonstrated organizational skills and the ability to independently prioritize and complete multiple tasks simultaneously, even in a noisy, high-interruption environment.
• Strong cultural competency skills to engage with individuals from diverse backgrounds, especially those with identities served by Resource Centers. Experience working with diverse student populations, including student organizations and campus departments.
• Knowledge and understanding of diversity issues in higher education, with the ability to engage in conversations about diversity, equity, and inclusion.
• Related administrative experience sufficient to provide support functions to the Resource Center Director and staff.
• Interpersonal skills, with the ability to facility discussions and mediate conflict resolution while exercising tact, diplomacy, and sensitivity.
• Communication skills sufficient to give, receive, and record clear, concise information (both written and oral).
• Ability to produce detailed reports and documents; ability to analyze data, present findings, and suggest resolutions.
• Ability to learn policies and procedures from both verbal and written sources; ability to apply and explain office policies and procedures with consistency.
• Knowledge and experience using office computer applications such as Google Email and Calendars, Word, Excel, and database software.

PREFERRED QUALIFICATIONS

• Experience with advising, especially to college-age students.
• Bilingual in Spanish.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.