Temporary Permit Technician

The Town of Erie is growing fast and that growth requires Building Permits. We have a current need for a Permit Technician for temporary support which is expected to last six months. This important position is the first stop for many contractors, developers, and residents. The Permit Technician performs administrative work for the Building Division with considerable independence and acts as an important information resource to all who call, email, or stop in for help. The person in this role provides routine and technical information related to Building Permits and should be comfortable talking with many different types of customers daily. Experience specifically with building or permitting is not necessary, but solid organizational and customer service skills are crucial. All staff are expected to adhere to the Town's mission, vision, and values of T.R.U.E.

Position Type: Temporary (6-month assignment)

Work Location:Town Hall - 645 Holbrook St, Erie, Colorado 80516.

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  This position is 100% in-person and not eligible for remote work.

  
  

Anticipated Hiring Range:$24.39/hour -$28.18/hour

Work Hours: Business hours are Monday - Friday, 8:00am - 5:00pm however this temporary role is expected to work three days a week from 8:00am-5:00pm. The preferred work schedule is Tuesday, Wednesday and Friday from 8:00am - 5:00pm.

DUTIES AND RESPONSIBILITIES:

• Provides general zoning (setbacks and building height), building and related code information and application forms to permit applicants and the public. Provides guidance in completing various permit applications and forms, making sure applicants understand the permitting process and the necessary information and attachments required to submit an accurate and complete application.
• Perform over-the-counter permitting for water heaters, reroofs, furnace replacement, etc. Plan review and comment of minor construction documents for basement finishes, fences, decks and accessory structures. May perform minor plan review or assist with larger projects as assigned.
• Processes permit applications by accepting the application; checking for accuracy and completeness; calculating fees; ensure compliance with architectural standards and guidelines; routing to appropriate review staff; monitoring application progress for status reports and preparing plans and permits for issuance. Assures that policies and procedures are followed in the receipt, routing and processing of permit applications.
• Issues routine permits, licenses, and other official certifications within scope of authority and responsibility assigned.
• Maintains accurate and timely records of the permit process; inputs, maintains and compiles a variety of data on permitting activity. Prepares, maintains and stores records, files and logs related to permit issuance and inspections; in an administrative capacity maintains the computerized permit tracking system data entry.
• Prepares and scans files for electronic and/or records management system processing; helps maintain a variety of building and planning-related records.
• Update and verify information in the Town's electronic records keeping systems, i.e. general liability insurance, valid contractor's license, and valid State license information that has been filed with the Town.
• Assists in coordinating the permitting process with building official, inspectors, planners, engineers, fire inspectors and other agency staff. Schedules daily field inspection in the scheduling system /program as needed.
• In coordination with the Chief Building Official and staff completes and submits annual and supplemental budget to finance department.
• Schedules and coordinates meetings and conferences. Prepares and maintains departmental records and reports for meetings, notices, agendas, and other matters.
• Handles routine administrative tasks; mailings, faxes, upkeep for the office equipment, order office supplies, staff clothing. Processes routine correspondence, email requests, letters, and memos; drafts appropriate responses.
• Screens incoming calls; handles phone calls and inquiries from citizens regarding information and specific problems.
• Coordinates and processes new construction utility meter releases.
• Liaison between IT and the Town's software vendor in regards to functionality and troubleshooting.
• Resolves complex and sensitive customer service issues. Maintains records and documents of customer service issues and resolutions.
• Handles difficult and/or technical correspondence including contracts and legal documents; maintains accurate records, reports, financial reports, and statistical reports.
• Performs related work as required and assigned.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent (GED)
• One year of responsible administrative or clerical experience with heavy public contact and regular use of computers.

A combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS:

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  Valid Driver's License and satisfactory driving record

  
  

DESIRED QUALIFICATIONS:

• Experience in providing high-level customer service
• Excellent verbal and written communication skills to interact professionally with internal and external stakeholders as well as Town residents
• Strong attention to detail and high accuracy
• Ability to effectively prioritize tasks, meet deadlines and maintain flexibility in a fast-paced environment.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

Knowledge of:Building codes, land use and zoning regulations, manual and computerized record keeping systems (Senior Permit Technician Level). Strong knowledge of procedures, policies, rules and regulations governing administrative functions.

Skills in:Comprehensive understanding of the International Building Codes, land use and zoning regulations and possess the basic knowledge of the operation of a public agency building department, procedures and practices (Senior Permit Technician level). Ability to follow complex oral and written directions; to effectively present information and respond to questions from groups of managers, clients, customers, and the general public; effectively present both verbal and written information to and respond to questions from the general public and other employees; compose effective and accurate correspondence and reports; use standard office software; work effectively with the public and other employees; read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables; calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry; define problems, collect data, establish facts, and draw valid conclusions; exercise initiative, make sound independent decisions, deal with non-routine matters and assist in routine managerial decisions; read, interpret building, construction, site plans and soil reports against foundation plans.

Environmental Factors:

• While performing the duties of this job, the employee will sit for up to 8 hours a day and walk for a minimal amount of time. Up to 6 hours a day will be spent performing repetitive motion tasks, such as typing. The grasping and holding objects will be limited to administrative duties when using a computer mouse and writing with a pen. The employee will be required to lift and move filing boxes and plans weighing up to 20 pounds.

Physical Factors:

• Work will be performed in a general office environment and will involve the frequent use of a computer. Tasks require the frequent use of color discrimination, peripheral vision, near and far visual acuity due to computer use. Communication during the workday will be frequent, the employee will be exposed to common office sounds.

Town of Erie Benefits:

All temporary employees receive the following benefits:

• Free membership to the Erie Community Center
• Access to the Town's Employee Assistance Program (EAP)
• Colorado Sick Leave (1 hour of accrued, paid leave per 30 hours worked, up to 48 hours per year)
• Childcare benefits, including 10% discount to any KinderCare location in Colorado

EEOC Statement:

The Town is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history), veteran status, marital status or any other status protected by federal, state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual's work performance or creating a severe, intimidating, hostile or offensive work environment. This provision applies to all employees, including directors, supervisors, co-workers, and non-employees such as residents, members of all boards and task force groups, contractors, vendors, consultants, etc.