Student Success Counseling Specialist

Job Description

Typical duties may include but are not limited to:

• Stays current on trends in student success models and leads efforts to enhance student efforts to plan academic degrees that align with career readiness. Participates in professional organization training, conferences, and workshops. Assists in, and may lead, the training and professional development activities necessary to increase knowledge and skills of Student Success Counselors and employees that support MCHHS Advising Student Success.
• Facilitates four-year graduation rates by providing individual and group counseling to students on various academic programs, program / curriculum requirements, course milestones, and academic and career goal planning.
• Contributes to improving overall retention and persistence rates of students with regular monitoring of student progress towards their degree. Identifies at-risk students and utilizes case management techniques to intervene and develop plans to alleviate barriers to success.
• Assists in the development and implementation of innovative programming and services that increase persistence, retention, and four-year graduation rates in Marieb College of Health & Human Services (MCHHS). Maintains accurate records and tracks student progress. Generates and reviews reports to ensure timely follow up on outreach efforts.
• Applies various proactive student development theories, holistic advising practices, and career or professional graduate pathways guidance to facilitate and enhance students to make informed decisions about their educational and life goals.
• Ensures accurate records of academic counseling appointments and outreach efforts are being maintained and entered in the student degree tracking system.
• Leads efforts to provide appropriate campus referrals to micro-credentialing and/or internships/high impact practices. Contributes to regional workforce development and readiness by supporting, presenting and assisting in the implementation of the micro-credentialing program options. Provides informational training on micro-credentialing, digital badging, and career pathways. Provides direction and develops plans for students participating in micro-credentialing and internships/high impact practices options.
• Leads efforts to provide presentations at recruitment and outreach initiatives led by Enrollment Management and Student Engagement, such as Eagle Expo, Say Yes to the Nest, Destination FGCU and Weeks of Welcome, as well as other university initiatives, to provide information to prospective students, admitted students, and parents.
• Lead efforts to develop a student educational plan with course schedules, academic milestones and plan to graduation for new FTIC students and transfer students entering FGCU at orientation.
• Lead in transfer course evaluation and articulation/ substitution request. Actively works with other departments within Enrollment Management and College to ensure administrative tasks, such as transient application requests, course evaluation, course articulations, or course substitutions, are being completed for students in a timely manner.
• Advising MCHHS/College content for MCHHS Advising social media/webpage university account and lead in MCHHS Advising student communication.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either nine years of directly related full-time experience or, as an alternative, a Master's degree from an accredited institution in Higher Education, Student Affairs, Counseling, Psychology, or closely related field and three years of full-time experience directly related to the job functions.
• Professional full-time experience in retention-focused academic advising, student success coaching, academic counseling, or as a Student Success Counselor.
• Experience administering and interpreting major and career assessment tools (e.g. Self-Directed Search, MyPlan, Discover, etc.)
• Experience administering and interpreting degree planning / degree audit tools and other advising tools (e.g. Degree Works, Workday Student, Salesforce, Starfish, etc.)
• Experience using and interpreting data analytics tools and dashboards (e.g. Tableau, etc.)
• Experience in student financial aid and enrollment services processes and practices.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• 6 years professional full-time experience in retention-focused academic advising or counseling in higher education.
• Experience developing and delivering workshops, presentations, or training programs.
• Experience with micro-credentialing programs
• Experience with student analytics such as Tableau, EAB, Starfish, etc.
• Graduate Certificate in Academic Advising from an accredited institution.

Knowledge, Skills, and Abilities:

• Knowledge of theoretical models of college student development and students in transition.
• Knowledge of advising and career development theory and models of developmental advising/counseling.
• Knowledge of federal and state laws and regulations of higher education within the state of Florida.
• Knowledge of and ability to use job-related technology such as Microsoft Office, Workday Student, Degree Works, Appointment Manager, and Florida Shines.
• Excellent interpersonal, verbal, and written communication skills.
• Strong active listening skills.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with staff, faculty, students and the community in a service-oriented environment.
• Ability to use effective decision making and conflict resolution techniques.
• Ability to maintain confidentiality and discretion at all times.
• Ability to take initiative to prioritize, organize, and perform work in a changing and fast-paced environment.
• Ability to demonstrate a personal philosophy of care for others.

Salary Range: $47,200 to $53,000

This position is not eligible for sponsorship