Field Service Associate II

Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service centers to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Ability to interpret operation manuals to determine the root cause of tool failures.
• Provides documentation of preventative maintenance, downtime, issues,and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
• Perform preventive maintenance with little supervision.
• Ordering, expediting, and notifying customers or management when product replacement is necessary.
• Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• It complies with EBARA's safety policies, including participating in and completing all required safety training.
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
• Performs other duties as assigned.

Education

• High School or AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

• Preferred: Four (3) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.
  
  

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Verify good driving record if servicing customers offsite.