Collection Specialist

Under direction of a department manager, a Collection Specialist processes assistance requests from lenders or initiates procedures to ensure the collection of defaulted loans and may supervise and train lower-level collectors.

1. documents and oversees all debtor contact in the collection system and manages portfolio in compliance with the due diligence requirements established for a particular debt type;
2. implements advanced tools to skip trace debtors for whom returned mail has been received and/or current phone numbers are unavailable; monitors the success of skip trace results to make departmental recommendations regarding the most effective tools to be used for this purpose;
3. assists the accounts receivable collection manager with facilitating and overseeing collection operations and services including developing new policies and procedures to promote the overall proficiency of daily operations and the success of collection efforts;
4. coordinates collection efforts for monthly payment agreement accounts;
5. corresponds with or makes personal calls to persons with delinquent accounts;
6. reviews files of loan customers for completion and assigns follow-up activities;
7. confers with lenders or creditors to determine alternatives in resolving account problems;
8. enforces and implements a program's rules and regulations in a manner which commits the employing agency to a course of action;
9. approves percentage of payment by customers following a lower-level employee's investigation and analysis of the customer's personal financial position;
10. prepares weekly and monthly reports for department;
11. performs duties of lower-level in this series as required;
12. performs other related duties as assigned.

1. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
   1. college course work that included courses in finance, accounting, business administration, or business management, or a closely related field:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)
   2. collection, consumer credit, or business experience that required knowledge of collection methods and procedures
2. One (1) year (12 months) of collection experience comparable to Collection Representative level or in other positions of comparable responsibility

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

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