Volunteer Program Coordinator

The Port of Portland is Hiring for a dynamic

Volunteer Coordinator

Who we are: The Port of Portland is a gateway to the globe. With three airports, four marine terminals, and five business parks, the Port of Portland is an economic engine for transforming the region into a place where everyone is welcome, empowered, and connected to opportunities for good jobs and business growth.

Your Role: We are seeking an individual to provide day to day operational support of the PDX Volunteer Information Program, which engages upwards of 140 community volunteers in providing wayfinding and information to passengers at PDX. This position coordinates volunteers in a dynamic and ever-changing environment. Duties include supporting volunteer recruitment, scheduling, reporting, record retention, equipment maintenance and requisition of operating supplies. This position maintains professional relationships with the volunteers.

This position works on site but is eligible for occasional remote work if prearranged and with a business need.

Provides on-site volunteer supervision, support, administration, communication, recruitment and orientation support.

• Greets, stewards, and is available to on-site volunteers to support them in their role of providing information and wayfinding to passengers
• Maintains familiarity with and ability to update digital resources utilized by volunteers.
• Coordinates and maintains VIP room, Information Booth, and all volunteer assignment supplies, including wayfinding materials, and electronic devices.
• Works with VIP Program Manager to implement strategic plan for PDX Volunteer Program
• Produces a weekly VIP Newsletter in collaboration with Volunteer Manager
• Schedules and coordinates onboarding process (information session, interviews, references, orientation sessions, mentor sessions, mentor matching), uniform distribution.
• Supports the recruitment and training of volunteers; maintain waitlist and responds to emails/inquiries. Coordinates info session, interview scheduling, tracking of new recruits, coordinates orientation, recruit's mentors, matches mentors and mentees.
• Supports the Volunteer Manager in the coordination of Vogistics volunteer management software with skill-based volunteer.
• Coordinate schedules with Volunteer Manager for VIP booths and other locations as needed to support day-to-day operations of Volunteer Information Program (VIP).
• Communicates with ABM regarding VIP staffing in overlapping roles, e.g. FIS.
• Monitors volunteer assignments and receives requests/comments.
• Responsible for administrative paperwork including day passes, parking coupons, and parking access cards.
• Supports volunteer recognition campaigns and initiatives, such as National Volunteer Month, volunteer meetings and special events.
• Assists Volunteer Manager with special projects as needed, and performs other duties as assigned.
• Supports Emergency Plan Operations by maintaining a list of volunteers willing to assist in emergency situations, including the Family Assistance Plan (FAP)
• Responds to requests for volunteer assistance in other Aviation departments and events.
• Other duties as assigned

Education and Experience required for this role.

Demonstrated Skills & Abilities

• Intermediate - Microsoft Office Suite
• Intermediate- Web-based Volunteer Information System (Volgistics)
• Intermediate- Customer Service and Volunteer coordination
• Intermediate- Organize workload and prioritize tasks to meet changing priorities and deadlines
• Intermediate- Extraordinary customer service communication skills

Compensation

Our organization adheres to established salary ranges for each position to ensure equitable pay practices. However, final offers are determined based on various factors, including the candidate's experience, qualifications, and considerations of internal pay equity.

1. A minimum qualification evaluation of education, training, and experience of submitted application packets will take place by Human Resources the week of May 5, 2025.
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials.
3. Our goal is to schedule virtual first round of interviews with candidates who successfully passed the SME evaluation as soon as possible.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, five business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to pull down barriers, unlock new opportunities, ensure more people share in our region's success and include those who have been excluded in the past. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a guiding principle and practice in accomplishing work by complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action. At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.