Principal Solution Engineer

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About Salesforce

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A Solutions Engineer with the Healthcare and Life Sciences team at Salesforce Marketing Cloud plays a pivotal role in aligning innovative digital marketing strategies across four key sub-verticals (Provider, Payer, Pharmaceuticals, and Medical Devices). This role focuses on partnering with Account Executives to create strategic account plans, execute discovery, customer solutions, and deliver presentations showcasing the technology and business value offered by Salesforce Marketing Cloud. As a Solutions Engineer with Salesforce Marketing Cloud, you will:

• Solve Business Problems - Take complex business problems, using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.

• Drive Innovation - Bring rigor to a client's decision-making process by presenting and evaluating solution options and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

• Connect the "Art of the Possible" - Demonstrate through software demos, rapid prototyping, and storytelling how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.

• Deliver Business Value - As a Solutions Engineer within Healthcare and Life Sciences, you'll work with customers to understand the business value Salesforce Marketing Cloud brings. This includes return on investment, improved quality of care, and improved population health.

Your Impact:
"Solutioning" is fundamental to the Marketing Cloud Solutions Engineering role. A component of the responsibilities will include assisting the customer, Account Executive, and Professional Services team with the discovery, analysis, and ultimately recommendations of strategic solutions for the customer. These Solutions will leverage the Marketing Cloud technology to address the core marketing challenges and objectives that are uniquely identified for each customer.

Responsibilities

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines.

• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.

• Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.

• Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.

• "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the Salesforce technologies to address the core challenges and objectives that are uniquely identified for each customer.

• Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives

• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.

• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions

• Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy

• Develop and deliver the story of the customer experience aided by Salesforce technologies

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position

• Ability to travel based on territory alignment and region

Required Qualifications:

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Knowledge of related applications, relational database and web technology

• Solid oral, written, presentation, collaboration and interpersonal communication skills

• Ability to work as part of a team to solve technical problems in varied political environments

Preferred Qualifications:

• Salesforce Certifications

• Previous experience as a solution/sales engineer for a CRM company or similar technology

• Basic programming experience in HTML and other web based technologies

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.