Guest Services Representative - Beau Rivage

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Services Representative, you will assist customers with telephone calls related to dispatch services while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensuring a resolution. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $16.40

THE SCHEDULE:

• Wednesday & Thursday off days

• 11:00 pm to 7:00 am Friday - Tuesday

THE DAY-TO-DAY:

• Quickly and efficiently handling all incoming/outgoing calls while maintaining composure in a fast-paced environment.

• Dispatch and log guest service requests for luggage, room service, housekeeping, and other amenities.

• Perform data entry for requested services.

• Inform guests about property events and amenities while keeping records accurate and up to date.

• Maintain accurate records for all requests.

THE IDEAL CANDIDATE:

• Able to juggle multiple tasks simultaneously in a fast-paced environment without compromising on quality or service.

• 1+ year of prior relevant experience, including high-volume call center or customer service experience, or an equivalent combination of education, training, and experience.

• Effectively communicate in English, both in written and oral forms.

• Pays close attention to details, ensuring accuracy in data entry and handling guest requests with precision.

• Works well with others, effectively coordinating with different departments to meet guest needs.

• Thinks quickly and effectively to resolve guest issues, ensuring satisfaction.

THE PERKS & BENEFITS:

• Free meals in our employee dining room.

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Health & Income Protection benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11170-1

Are you ready to JOIN THE SHOW? Apply today!