Technical Customer Deployment Lead (10+ Years Experience)

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

Our guiding principles are rooted in our four core values: 'care deeply', 'everybody in', 'simplify everything', and 'be brave'. These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

As a Technical Customer Deployment Engineer, you will play a critical role in leading customer onboarding and adoption, ensuring seamless deployments and successful implementation of technical solutions. You will oversee end-to-end deployment processes, acting as a technical advisor and escalation point while facilitating collaboration between deployment teams, engineering, and customer support. You will ensure alignment between technical implementation and business objectives by managing customer deployments, conducting technical discussions, and providing regular status updates. Your expertise in network components, cloud-based applications (AWS), and networking configurations will help optimize deployment efficiency. Additionally, you will contribute to process improvements by developing best practices, automation tools, and troubleshooting guides while providing valuable feedback to product teams. In this role, you will work closely with sales, product management, and engineering teams to drive customer success, and at times, flexibility in working hours may be required to support critical customer needs.

• 10+ years experience in a production software engineering environment or relevant work experience
• Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders
• Experience in customer-facing roles, working closely with Sales, PMs, and internal teams to ensure smooth onboarding.
• Strong understanding and troubleshooting skills related to network connectivity, configurations, integrations, and managing metadata.
• Familiar with AWS cloud-based applications and services.
• Experience with Python scripting for automation.
• Familiarity with monitoring & observability tools (Prometheus, Grafana, CloudWatch, Nagios, etc.).
• Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders

We encourage you to drop us a line even if you don't have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from diverse backgrounds.

Does this sound like you? We would love to hear from you!

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.