University Library Technician-Overnight Shift Supervisor

North Carolina State University

$ 33,540 - $ 65,378

United States, North Carolina, Raleigh

Apr 14, 2025

Job Posting Information

Posting Number	PG194528SP
Internal Recruitment	No
Working Title	University Library Technician-Overnight Shift Supervisor
Anticipated Hiring Range	$56,936
Work Schedule	Sunday to Thursday, 10:30 PM to 7:00 AM
Job Location	Raleigh, NC
Department	Libraries
About the Department	The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. Access Services, part of the Libraries' Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing comprehensive assistance through multiple channels-in person, via chat, and throughout the Libraries' spaces. Our staff excels in clear communication and problem-solving, whether helping students locate a specific resource or guiding them through technology consultations. We manage a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the Libraries' 5.3-million-volume collection on open shelves and in the bookBot, as well as print and electronic reserves. Furthermore, we facilitate global knowledge exchange by borrowing additional books and articles from libraries worldwide to support the discovery and delivery of resources for the NC State community. For more information about the Libraries, please visit https://www.lib.ncsu.edu.
Essential Job Duties	As the Access Services Library Technician and Overnight Shift Supervisor at NC State University Libraries, you'll be the key point of contact for overnight operations-ensuring smooth workflows, supporting patrons, and leading a dedicated team across multiple shifts and library locations. You'll oversee high-impact services, coordinate complex projects across library locations, and enhance user experiences in a high-tech, research-focused environment. This role requires autonomy and the ability to handle complex situations with creativity and precision. You'll be an essential part of maintaining a high-functioning library system, ensuring services run smoothly across shifts while managing resources efficiently. What You'll Do: Lead overnight operations, supervising staff and overseeing service points to ensure consistent and high-quality customer service. Collaborate on large-scale projects, such as shifting collections and analyzing space needs within set budget considerations, while managing deadlines. Evaluate services, identify trends, develop documentation, and refine workflows for greater efficiency and impact. Maintain and support the print and technology lending collections, ensuring functionality and accessibility. Recruit, train, and supervise a team of 3 full-time staff and student workers. Resolve computing and printing issues with creative, user-focused solutions. Ensure safety and security of library users and materials. Adapt to changing needs and contribute to improving services that enhance the user experience. If you have a strong sense of customer service and responsibility, enjoy solving problems, and can translate complex processes into practical action, we encourage you to apply. You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( https://news.hr.ncsu.edu/you-belong-here) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.
Other Required Qualifications	Proven experience delivering outstanding customer service. Ability to communicate clearly and knowledgeably via in-person, phone, email, and online interactions. Ability to foster a welcoming environment of belonging for the student, faculty, staff and public visitor community at NC State. Familiarity with library resources and collections, with the ability to assist with research needs. Demonstrated ability to locate, analyze, and interpret data contained in complex online systems. Ability to exercise good judgement in interpreting and communicating policies and procedures. Ability to troubleshoot common technologies and consumer electronics (e.g., digital cameras, tablets, projectors, laptops). Detail-oriented with strong organizational, time management, and problem-solving abilities. Able to work independently and collaboratively as part of a team. Previous supervisory experience
Preferred Qualifications	Previous customer service experience in a library or academic environment.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	04/14/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	04/18/2025
Notice to Applicants	*Please note that the work history on your resume, must also be included in your application.*
Special Instructions	Along with the application, please include your resume, cover letter and contact information for three professional references.

Position Details

Position Number	00040124
Position Type	SHRA
Position Classification Band Title	University Library Technician
Position Classification Band Level	Advanced
Position Classification Salary Range	$ 33,540 - $ 65,378
Salary Grade Equivalency	GN09
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	250101 - Libraries
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.