Tier 1 Data Center Technician (Active Secret Clearance Required)

Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill is seeking a Tier 1 Enterprise Operations Technician in Beltsville, MD. The Tier 1 Enterprise Operations Technician is a vital member of the Hosted Infrastructure team, responsible for:

• SHIFT: Wednesday - Saturday's 6:00AM - 6:30PM
• Monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.
• Communicating with stakeholders to provide updates on system status and collaborate on issue resolution. Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
• Performing server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
• Manually pinging, testing, and opening problem outages for the resolution of server-related issues.
• Escalating complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Applying knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
• Escorting and monitoring un-cleared workers on-site to maintain security protocols.
• Observing data center conditions and responding to situational issues, including setting up emergency cooling fans when necessary.
• Moving data center equipment within the data center; assisting with device and cable installation and removal.

Basic Qualifications:

• Active Secret clearance.
• Ability to stand prolonged and lift up to 50lbs.
• A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
• Knowledge of VMware vSphere is a plus.