Principal Associate, Instructional Designer

Does the idea of reimagining the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sound less like work and more like fun? Can your writing voice be described as fresh, modern, and conversational? When reading learning blogs over your morning coffee, do the words Bloom, Masie, and Gagne mean something to you? Are you occasionally adapting to real life issues using short videos or quick tutorials? If you are zealous about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, keep reading!

This role will be responsible for the design and development of a diverse set of learning materials to support a variety of lines of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report out on learning effectiveness. They will script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. We need cutting-edge design with a balance of digital content customized to our learner experience. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career. This role will also focus on collaborating with other Instructional Designers, in order to streamline processes, share best practices, and stay up to date on emerging evidence-based learning trends.

This role is a great fit for you if:

• You have expertise in adult learning theory, cognitive science, and other evidence-based learning fields, with a passion for staying on top of the latest research developments

• You take delight in finding the best learning design for a specific learning need and have experience with course authoring tools

• You know how to balance learning best practices with business needs & constraints, using good judgment in balancing both quality & efficiency

• You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner

Key Responsibilities

• Increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience

• Design and develop curriculum, programs, learning materials, and performance support tools from a blank slate (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)

• Design content, including (but not limited to) measurable learning objectives, leader and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

• Decrease required development time through proficient use of Articulate Storyline for eLearning development

• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

• Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience

• Lead effective stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

• Determine, recommend and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

• Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals

• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

• Participate in Train-the-Trainer activities, when applicable

• Partner with other content developers to support material development needs, as appropriate

• Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks

• Create behaviorally-based assessments and evaluation methods

• Consult with senior leader on performance improvement and learning strategy

• Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks

• Set and achieve challenging individual goals that support department and business goals

• Predict resources needed to reach learning objectives and manage them in an effective and efficient manner

• Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

• Proficient use of multiple rapid development content tools to create online courseware

• Exceptional professional communication and technical writing skills

• Experience with ADDIE, SAM, and Agile training development models

• Experience with project management and managing multiple, simultaneous tasks

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Instructional Design

• At least 4 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)

Preferred Qualifications

• At least 5 years of Training Design and Development for digital modalities

• At least one year of experience in UI/UX and graphic design

• At least 2 years of experience with mobile content creation, curation and delivery

• At least 2 years of experience with Adobe Creative Suite (InDesign, Photoshop, and video editing software)

• Project Management Professional Certification or knowledge of Agile methodology

• Proficiency with Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).