Student Support Specialist (Remote)

Join the ranks of those who truly believe that providing support is a student affair! Advantage Resourcing has partnered with a dynamic company dedicated to creating an exceptional educational experience through unparalleled student support. We are excited to offer the position of Student Support Specialist, where a commitment to excellence, collaboration, and innovation thrives. This organization values integrity, teamwork, and a passion for helping others, making it the perfect environment for someone eager to make a meaningful impact in students' lives. We want to hear from you if you're ready to contribute to a culture that champions respect and outstanding service!

Pay: $18.00/hr

Schedule: Multiple shifts available

Requirements: The position requires a minimum of 1-3 years experience in a service-oriented environment, technical support, or a related field, with familiarity with online learning technology being a plus.

Job Duties:

• Work closely in a team environment to deliver outstanding "concierge-level" customer service through" phone, email, "and live chat.
• Troubleshoot student support issues and coordinate solutions across various service and business units
• Play a significant part in creating customer service best practices and improving service levels.
• Assist in executing tactical approaches to enhance service quality throughout the organization.
• Ensure the team's smooth daily service operations.
• Adhere strictly to organizational procedures regarding the security and confidentiality of student financial information.
• Comply with the Family Educational Rights and Privacy Act (FERPA)

We know happy employees thrive with comprehensive benefits packages and additional perks. Check out what we have in store for you.

• Weekly pay by direct deposit or payment card
• Medical, dental, and vision insurance
• Life insurance and short-term disability
• 401k options
• Referral bonus potential

Shape your future with us and join a team that enables others to succeed. Click 'Apply Now,' and a dedicated recruiter will contact you soon!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.