Finance Card Support Specialist

• Understands the customer and agent experience intimately.
• Provides real-time specialist support as needed.
• Reviews interactions to ensure complete resolution of customer issues.
• Investigates complex customer challenges and provides timely resolutions.
• Manages and responds to complaints from call center staff promptly.
• Builds relationships and communicates effectively across teams to share information.
• Demonstrates effective analytical and communication skills in gathering and providing information, and in formulating decisions.

• Expert problem-solver who digs deep for answers and quickly resolves customer issues.
• Proactively seeks solutions and offers insights on complex challenges.
• Knows when to ask for help and follows direction well.
• Excellent de-escalation, verbal, and written communication skills.
• Need financial support experience (recommended).

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.