Senior Director, Head of Client Channels and Data Delivery

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Head of Client Channels and Data Delivery to join our Asset Servicing team. Our Asset Servicing business includes solutions BNY provides to asset manager, asset owners, banks, broker dealers, insurance companies and alternative fund managers. These solutions include custody, fund accounting and administration, middle office services and transfer agency. The remit of this role covers all these solutions and clients. This role is located in New York, NY.

In this role, you'll make an impact in the following ways:

• Reimagining how we package, deliver, monetize and go to market with the data we generate and house in providing Asset Servicing to our clients
• Shaping our client channel vision and strategy - defining and creating the channel experiences for our Asset Servicing clients, including how our clients interact with us across our various offerings through our client portal, messaging, file deliveries, APIs, etc.
• Deeply understanding the dynamics and advancements among the client segments we serve (asset managers, asset owners, banks, broker dealers, insurance companies, alternative fund managers), our competitors, and the industry at large to inform our client channel and data delivery strategy
• Taking a client-first, design led approach to the way we deliver data and experiences to our clients, informed by user research that informs our understanding of our client personas and their jobs-to-be-done
• Exploring innovative ways to future proof and commercialize our business, including new technologies, partnerships and monetization strategies
• Working closely with clients, senior management, internal and external partners to identify, analyze, prioritize and capture strategic opportunities and initiatives that drive growth, profitability and competitive advantage
• Working with partners across our product teams, portals and frameworks platforms, technology, etc. to shape and implement our channel and data strategies
• Collaborating with business development teams to support strategic engagements with key clients
  
  

To be successful in this role, we're seeking the following:

• Deep knowledge of innovative data structuring and monetization strategies in the B2B space
• Strong digital product management experience, building and uplifting digital products
• Passion for creating superior user experiences, informed by in-depth user research
• Intellectual curiosity - interested in shaping the future of financial services
• Strong analytical, problem solving and decision-making skills
• Thoughtful communicator who can express complex ideas in simple practical terms of senior audiences and clients
• Ability to collaborate with and influence senior executives and stakeholders
• Proven track record of leading and managing complex strategic projects and initiatives from inception to completion
• Desire to work in a fast-paced highly transformational environment
• Knowledge of institutional financial services is desired, ideally with experience in asset servicing

All candidates must be eager to work towards BNY's strategic pillars and to embody our principles:

• BNY's Strategic Pillars:
  
  
  
  • Be more for our clients
  • Run our company better
  • Power our culture
  
  
• BNY's Principles
  
  
  
  • Be client-obsessed
  • Spark progress
  • Own it
  • Stay curious
  • Thrive together
  
  

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.