Client Experience Manager

Tyler Technologies
United States, Montana, Billings
100 Brookshire Boulevard (Show on map)
Mar 06, 2025
Client Experience Manager Apply Online The Client Experience Manager is responsible for proactive relationship management with an assigned client base of school districts, ensuring continuous improvement goals are met, critical issues are addressed, and exceptional service is delivered throughout the client lifecycle. The ideal candidate is a driven professional with a proactive, positive "get it done" attitude and a diverse mix of skills in communication, account management, analytics, project management, process improvement, and customer service. Experience working with school districts or educational organizations is highly preferred. Location Lubbock, Texas \| Tempe, Arizona \| Lawrenceville, Georgia \| Billings, Montana Travel 10-25% Responsibilities Proactively communicate and collaborate with assigned school district clients to understand and analyze their needs, current statuses, and any ongoing challenges, ensuring alignment with their operational and strategic goals. Coordinate cross-functional resources (Support, Sales, Development, Product, Implementation) to efficiently resolve client issues and support district-specific needs. Demonstrate agility in decision-making, incorporating new information quickly and keeping relevant stakeholders informed of rapidly occurring developments. Conduct regular check-ins (weekly, bi-weekly, or monthly based on client needs) to address concerns, provide updates, and drive issue resolution. Collaborate with internal teams to ensure seamless communication and coordination before, during, and after client visits and user group meetings, with a focus on the educational environment. Manage post-visit activities, including documentation and follow-ups, ensuring school districts receive timely and relevant support. Maintain accurate records and reports for expenses, client attendance, and other relevant metrics. Simultaneously engage in multiple initiatives, prioritizing tasks to best serve the needs of school district clients. Align with Product Owners and meet regularly to stay informed on product roadmaps, with an emphasis on features that benefit educational institutions. Document and advise clients on operational best practices tailored to the unique requirements of school districts. Perform other client success tasks as needed to support the overall success of the department. Represent Tyler Technologies positively, both internally and within the educational communities served. Qualifications BS/BA degree in a related field or equivalent experience. 2-4 years of customer service/success experience, ideally with school districts, educational institutions, or ERP systems for schools. Up to 20% travel, primarily to school district sites and educational events. An entrepreneurial spirit and a proactive, solutions-oriented mindset. Excellent planning and organizational skills, with strong follow-through to ensure task completion. Proven problem-solving abilities and composure in high-pressure situations, particularly within the educational sector. Self-motivated and capable of working independently or as part of a team. Outstanding interpersonal skills, including verbal and written communication, teamwork, and customer service. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to assess the urgency of client issues and prioritize accordingly, considering the specific needs of school districts. Maintain composure under pressure while working effectively both independently and collaboratively. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-6341 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.