Database Analyst - User Experience

Monday - Friday (Hours may vary)

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Office of the Vice Chancellor for Innovation, Entrepreneurship and Economic Development ( IEED) leads the University in its goal to uncover and unleash the vast innovation potential of faculty, students, staff, alumni and stakeholders. IEED works with leadership across campus to set strategy, provide central services, establish and foster partnerships, and garner resources to support the University's innovation, entrepreneurship and economic development agenda. UNC-Chapel Hill is generating ground-breaking ideas through research to become a leading fundamental and translational research university. IEED uses a federated model to strengthen the innovation ecosystem that consists of an extensive network of University-facilitated programs. This network of students, faculty and staff are working together to tackle the most challenging problems in North Carolina and the world.

This position serves as a technical operational manager for the Innovate Carolina Data Hub in the Salesforce.com platform and related apps. This role works with its supervisor to understand database development strategy and implement solutions through the existing Salesforce database. It implements database customizations to help users within Innovate Carolina and in partner organizations efficiently manage programs and program evaluation. It integrates Salesforce with apps such as FormAssembly, Zapier and iContact for workflow automation. Within Salesforce, we customize objects, fields, page layouts, flows, email alerts, reports and dashboards. Examples of tasks include writing Salesforce Flows and testing them; creating and testing forms in FormAssembly and connecting them to our Network Database in Salesforce; developing standard terminology and formats for data; and documenting technical and user processes. The role requires strong communication skills to set realistic expectations with stakeholders and the ability to work independently, as well as part of a team. It helps to mentor student interns, and it may manage their projects and schedules.

Bachelor's degree in a discipline related to the field assigned and one year of related training or experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Experience with Salesforce.com is required. Experience with MS Office (Word, Excel, and PowerPoint) in the Windows OS environment is required.

Also required: training and experience in project management and/or consulting methods; and ability to read, analyze and report on research data.

Experience with Salesforce.com-related apps such as FormAssembly, Zapier, and Blackthorn Events is preferred. Experience with CSS/ HTML is preferred.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.