Order Fulfillment Associate

Serve as contact for issues raised by customers and the Sales Team

Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction

Run daily reports for Sales, notify accounts about upcoming styles, handle invoicing, track information for each account, and maintain any other documentation as needed

Work with Customer Maintenance to open and update accounts daily

Receive and process orders for materials and merchandise

Use order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction

Confirm orders, unit prices, shipping dates, update shipping statuses, and notify customers of any backorders or delivery delays

Prepare order related documentation and process orders received from both sales staff and customers

Provide price quotations, complete order sheets, and verify the accuracy of pricing and quantities listed

Distribute order sheets to the appropriate departments and coordinate with teams regarding order status, shipping dates, product availability, and back orders

Support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed

Coordinate with internal departments to schedule product delivery commitments

Process chargebacks, credit memos, debit memos, and returns

Handle consignment accounts, including opening and closing accounts, processing orders, and managing consignment inventory

Job Specifications

Typically has the following skills or abilities:

One to two years of relevant experience in customer service or administrative support

Proficient in a Windows environment with word processing, spreadsheet application, and data entry

Solid communication and interpersonal skills to effectively communicate information to customers and colleagues

Demonstrated ability to identify and resolve problems

Ability to multi-task and handle a heavy workload while maintaining focus and productivity

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here.

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