Customer Quality Coordinator
 QPS Employment Group | |
$25.00 / hr
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 United States, Wisconsin, Weyauwega | |
 Mar 04, 2025 | |
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Position Title: Quality Coordinator
Wage: $25.00 - $26.83/hour Shift: 1st - 8 Hours Hours: Flexible; Between 5:00am - 4:00pm (Monday - Friday) Are you passionate about customer service? Are you a problem solver who enjoys working in a dynamic work environment? This Customer Quality Coordinator role in Weyauwega, WI could be the right fit for you! Quality Coordinator Responsibilities: - Manage end-to-end process of customer complaints related to product quality, from initial receipt to final resolution - Perform initial investigation including inventory checks, product data, process and test data, review retains - Collaborate cross-functionally with various teams including Customer Support, Sales, Manufacturing, Quality, Engineering, and R&D to investigate and analyze the root causes of customer complaints - Maintain accurate and comprehensive records of all customer complaints and their resolutions - Work closely with the Quality Assurance team and quality engineer to ensure alignment of quality processes and procedures - Collaborate with the Customer Support team to improve customer satisfaction and communication during the complaint resolution process - Complaint data entry into quality database - Correspond CAPA with customer - Perform or participate in inspecting and assigning disposition of returned product - Backup to prepare certificates of conformance, certificates of analysis, and any other inspection documentation required by customers, accurately and in a timely fashion Requirements for Quality Coordinator: - At least three years of experience in quality, manufacturing or office management - Detail-oriented with strong organizational skills - Self-directed with the ability to work in a fast-paced environment and balance multiple priorities - Strong understanding of quality assurance principles - Effective communication and interpersonal skills to collaborate across departments and communicate with customers - Proficiency in data entry, data analysis tools and software - Experience with quality management systems (ISO 9001, BRCGS, etc.) - Ability to work well under pressure and meet tight deadlines - Proficient in Microsoft Office QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process | |