Posting Information
Posting Information
Department |
School of Nursing-IIT-440147 |
Career Area |
Information Technology |
Is this an internal only recruitment? |
No |
Posting Open Date |
03/03/2025 |
Application Deadline |
03/12/2025 |
Position Type |
Permanent Staff (SHRA) |
Position Title |
Technology Support Technician - Journey |
Salary Grade Equivalent |
IT01 |
Working Title |
Instructional Studio Technician |
Position Number |
20069519 |
Vacancy ID |
P020180 |
Full-time/Part-time Permanent/Time-Limited |
Full-Time Permanent |
If time-limited, estimated duration of appointment |
|
Hours per week |
40 |
Work Schedule |
Monday - Friday; 8:00AM - 5:00PM |
Work Location |
CHAPEL HILL, NC |
Position Location |
North Carolina, US |
Hiring Range |
$55,000 - $65,000 |
Pay Band Information |
To learn more about the pay band for this branch and role, please see
the Career Banding rates spreadsheet. |
Position Summary Information
Be a Tar Heel! |
A global higher education leader in innovative teaching, research and public service, the
University of North Carolina at Chapel Hill consistently ranks as
one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of
professional training opportunities for career growth, skill development and lifelong learning and enjoy
exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.
UNC-Chapel Hill offers full-time employees a
comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. |
Primary Purpose of Organizational Unit |
The mission of the School of Nursing is to enhance and improve the health and well-being of the people of North Carolina and the nation, and, as relevant and appropriate, the people of other nations, through its programs of education, research, and scholarship, and through clinical practice and community service. The University of North Carolina at Chapel Hill School of Nursing has been the leader in nursing education in North Carolina throughout its history. Established in 1950, it was the first school of nursing in North Carolina to offer a four-year baccalaureate nursing degree program followed by the first master's degree program, the first continuing education program for nurses, first doctoral program, and first accelerated
BSN option to students with college degrees. Today, the School is renowned for its academic programs, its research and its commitment to clinical and community service within state, national and global communities. |
Position Summary |
The Instructional Studio Technician provides essential support to the School of Nursing faculty, staff, and students using Educational Technologies. This includes Canvas
LMS, Panopto, Zoom, and other related tools. They will provide technical support for audio-visual equipment and software during live events and classes. This role also provides flexible instruction support to faculty using the
SON
FISH (Flexible Instruction Support Hub). The Instructional Studio Technician ensures seamless integration of technology into teaching and learning, fostering a dynamic and engaging educational environment.
Responsibilities/Duties:
* Coordinate the
SON
FISH (flexible instruction support hub) day-to-day operations
* Configure studio space for individual needs and requirements
* Vet and approve studio usage requests
* Provide studio prep, editing, upload, and upkeep for faculty and staff using the
SON
FISH.
* Assist in equipment operation as well as Zoom features during live hybrid classes utilizing the studio.
* Provide comprehensive support to faculty and students on the use of the Canvas Learning Management System (
LMS), including course setup, content management, and troubleshooting.
* Assist faculty and students with lecture capture and video editing.
* Assist AV Specialist in classroom support for online and traditional classrooms.
* Develop and maintain documentation and training materials for instructional technologies.
* Stay up-to-date on emerging instructional technologies and trends. |
Minimum Education and Experience Requirements |
Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience. |
Required Qualifications, Competencies, and Experience |
Experience providing technical support in an educational setting or working in a studio space preferred. Experience with Canvas
LMS, Panopto, and Zoom is highly desirable. |
Preferred Qualifications, Competencies, and Experience |
- Strong working knowledge of the Canvas LMS
- Strong working knowledge of studio practices
- Proficiency with video editing software
- Proficiency with video & content distribution platforms - including, but not limited to Panopto, Youtube, Nearpod, and Microsoft Stream
- Experience with Zoom or other video conferencing platforms
- Excellent technical troubleshooting and problem-solving skills
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
|
Required Licenses/Certifications |
|
Special Physical/Mental Requirements |
|
Campus Security Authority Responsibilities |
Not Applicable. |
Position/Schedule Requirements |
|
Special Instructions |
|
Quick Link |
https://unc.peopleadmin.com/postings/297535 |
Contact Information
Office of Human Resources Contact Information |
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. |
Equal Opportunity Employer Statement |
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. |
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