Desktop Support

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
Feb 27, 2025
We are seeking a skilled IT Support professional with over 2 years of experience in Desktop Support, particularly with Windows 10 and 11 operating systems, and M365 troubleshooting including O365 and Teams. The primary responsibilities include providing IT support through various channels such as phone, email, chat, in-person, or remote control. The ideal candidate should have experience with Windows 10, Mac OS, Office 365, ServiceNow, BitLocker, and McAfee encryption. They will be responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software like ServiceNow. The role involves supporting traditional workstations, mobile devices, printers, and other peripherals, ensuring the completion of all assigned work, and maintaining proper communication with clients to meet service level agreements and customer satisfaction. Working in a fast-paced team environment, the candidate must maintain a high level of customer satisfaction, identify technical and process issues, and recommend improvements. Compliance with applicable corporate and divisional policies and procedures is essential. The candidate will complete tasks assigned by dispatchers and management, update service tickets promptly, resolve technical issues, and act as a technical contact for escalated issues. The required qualifications include 3-5 years of desktop support experience in a corporate environment, broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive, and experience using remote desktop tools like Bomgar/RDP. The candidate should also have experience supporting virtual meeting tools, preferably MS Teams, and using the ServiceNow ticketing system. A strong customer service orientation, adaptability, flexibility, good problem-solving skills, and effective communication skills both verbally and in writing are essential for this role. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Mar 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.