HR Shared Service Support - Level 4

Genesis10
life insurance, 401(k)
United States, Wisconsin, Milwaukee
Feb 26, 2025
Genesis10 is seeking an HR Shared Service Support Level 4. This role is with a manufacturing company based in Milwaukee, WI. The contract duration is 6+ months. Compensation: $27.00 - 28.50 per hour, w2. Responsibilities: Receives, routes, resolves, and properly closes all HR inquiries within their specialty or assignment in an accurate and timely manner Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer, and on any appropriate actions Collaborates with appropriate HRSC leadership/staff, COE, HRBP, or 3rd parties to resolve complex inquiries or transactions Accurately enters data into appropriate systems and tools Uses Workday Help tool to accurately capture, track, and follow up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and promptly Identify opportunities to extend best practices to the rest of the HRSC team Educate employees and managers on HR resources available to them and encourage the use of self-service tools Maintain employee documentation Requirements: Bachelor's degree Experience in customer service and HRIS Legal authorization to work in the US (We will not sponsor individuals for employment visas, now or in the future, for this job opening) Preferred Qualifications: Bachelor's degree in Business Administration, Human Resources or related field. 2+ of shared service center or HR representative experience in HR Operations and/or Global Employee Relations Experience handling highly confidential and sensitive information Interact daily with peers and customers and build stable working relationships internally Experience with HRIS systems Proficiency in Microsoft Office suite Workday Human Capital Management experience Ability to work with complex processes, systems, and employee situations Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10