(L2/L3) with Fiserv DNA experience (Hybrid)

Cognizant is looking for an experienced and innovative(L2/L3) with Fiserv DNA experience to serve our diverse base of global clients. As a member of our team, you will build cutting edge, cloud-based software that powers modern business. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an expert engineer who values the "team", drives continuous improvement and is unafraid to challenge the legacy status quo with creative cloud-based solutions.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

• Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in Fiserv DNA
• Associate has to be strong in one of the skillset - Mainframe or .Net
• Experience and knowledge in Banking domain
• Production Support Experience in handling L2 incident, PR, SR Management with SLA adherence
• Experience in working with COTS product vendors for Banking (Preferred : FIS products)
• Knowledge in .NET / JAVA / Mainframe (Basic troubleshooting by referring logs)L3 support

• Experience and knowledge in Fiserv DNA product. Production Support Experience L3 - in handling incident's passed from L2 team, with SLA adherence
• Experience in working with COTS product vendors for Banking is preferred. Have experience in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or COTS products
• Hands on experience in .NET / JAVA / Mainframe for Minor Enhancements, Problem requests, Service requests, Permanent bug fixes, Change Requests
• Develop, test, deploy and release application changes
• Ability to troubleshoot and resolve advanced technical issues, by collaborating with L1 and L3
• Root Cause Analysis: Perform thorough analysis to identify the root causes of issues and provide permanent fixes
• Implementation of Solutions: Develop and deploy scripts, patches, or updates to address technical issues

• Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in Fiserv DNA
• Retail Banking experience is mandatory
• COTS product or product knowledge in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or equivalent products is preferred
• Good communication skills, strong production support experience in managing and adhering to SLA
• Work from office

The annual salary for this position is between $68,422K- $131,500K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Choose Cognizant?

Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your abilities fresh and have opportunities to acquire certifications on the latest technologies.

Everything we do at Cognizant we do with passion-for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

If you became comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

Cognizant is an equal opportunity employer provider and committed to crafting a diverse environment. Cognizant considers all applicants without regard to race, creed, color, national origin, ancestry, age, marital and family status, disabilities, sexual orientation or preference, veteran status or any other classification protected by state, federal or local law.

Headquartered in the U.S, Cognizant leverages a highly flexible business model, a flawless global delivery network, and deep domain expertise to deliver to a long list of world-class companies that are leaders in their own space. www.cognizant.com

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