Service Manager - L2 Application Support SME (Product - Fiserv DNA Core Banking)
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, Michigan, Troy | |
 Feb 26, 2025 | |
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Service Manager - Fiserv DNA Core Banking L2 Application Support SME If you are like us, you have big ideas. At Cognizant, we're exploring new ideas every day. We help industry leading companies reinvent their business models and innovate technology products that create new value-by connecting people with things, insights, and experience. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world. Cognizant Technology Solutions is looking for Fiserv DNA Core Banking L2 Application Support SME to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you! Role: Fiserv DNA Core Banking L2 Application Support SME Location: The candidate must be willing to work in a hybrid model from the Client's location in Troy MI. Must Have Skills: Experience as a Fiserv DNA Core Banking L2 Application Support SME Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in Product - Fiserv DNA * Associate has to be strong in one of the skillset - Mainframe or .Net * Experience and knowledge in Banking domain * Production Support Experience in handling L2 incident, PR, SR Management with SLA adherence * Experience in working with COTS product vendors for Banking (Preferred: Fiserv DNA) * Knowledge in .NET / JAVA / Mainframe (Basic troubleshooting by referring logs) * Retail Banking experience is mandatory * COTS product or product knowledge in Fiserv DNA * Good communication skills, strong production support experience in managing and adhering to SLA Salary and Other Compensation The annual salary for this position is between depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. #LI-SA1 Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan | |