Service Manager (L2/L3) with Actimize
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
| |
 United States, Michigan, Troy | |
 Feb 26, 2025 | |
|
Service Manager (L2/L3) with Actimize We are seeking a highly skilled and experienced Service Manager (L2/L3) with Actimize you will be responsible for providing advanced technical support and troubleshooting for complex issues related to Actimize. You will contribute to the development and improvement of support processes and documentation. You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Location: Troy, MI or NYC, NY *Candidate is required to be in the office 3 days a week* Roles/ Responsibilities L2 support * Mandatory Skillset - .Net or Mainframe, prod support experience, service management and a minimum of 1+ years of experience in Actimize * Associate has to be strong in one of the skillsets - Mainframe or .Net * Experience and knowledge in Banking domain - Fraud tech intelligence and compliance * Production Support Experience in handling L2 incident, PR, SR Management with SLA adherence * Experience in working with COTS product vendors for Banking (Preferred: FIS products) * Knowledge in .NET / JAVA / Mainframe (Basic troubleshooting by referring logs) L3 support * Experience and knowledge - minimum of 1+ years of experience in Actimize * Production Support Experience L3 - in handling incident's passed from L2 team, with SLA adherence * Experience in working with COTS product vendors for Banking is preferred. Have experience in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or COTS products * Hands on experience in .NET / JAVA / Mainframe for Minor Enhancements, Problem requests, Service requests, Permanent bug fixes, Change Requests * Develop, test, deploy and release application changes * Ability to troubleshoot and resolve advanced technical issues, by collaborating with L1 and L3 * Root Cause Analysis: Perform thorough analysis to identify the root causes of issues and provide permanent fixes * Implementation of Solutions: Develop and deploy scripts, patches, or updates to address technical issues Required qualifications: * Mandatory Skillset - .Net or Mainframe, prod support experience, service management min of 1+ years of experience in Actimize - Fraud tech intelligence / cop * COTS product or product knowledge in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or equivalent products are preferred * Good communication skills, strong production support experience in managing and adhering to SLA * Work from office Other Compensations: Applications will be accepted until May 1st, 2025. The annual salary for this position is between $68,422K- $131,500K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Why Choose Cognizant? It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your abilities fresh and have opportunities to acquire certifications on the newest technologies. Everything we do at Cognizant we do with passion-for our clients (fortune 100 companies), our communities, and our organization. It's the defining attribute that we look for in our people. If you love ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! www.cognizant.com #LI-AS5 IND123 #CB | |