LHH Recruitment Soltuions - Onboarding Support Specialist - Remote - US

The Operations Specialist, Onboarding functions as the primary operations point of contact to field colleagues providing elevated support and first line expertise in the areas of associate onboarding, staffing operations systems and processes, and fielding general field colleague questions related to Operations. Working out of a Salesforce ticketing queue, the effective Operations Specialist, Onboarding will thrive in a high value-add, fast-paced metric driven role that requires advanced knowledge and experience in different support areas of the staffing industry, as well as keen collaboration skills to meet overall Company goals and objectives. Assist in the resolution of issues incurred by field colleagues across the country and with special projects as requested.

• Responsible for Associate onboarding and placement activities
• Send, receive & validate new hire and rehire onboarding paperwork
• Complete Associate drug screenings, credit & background checks, degree verification, and bar verification
• Complete I-9 and E-Verify processes
• Handle back-office change requests/placements in Bullhorn
• Proactively communicate onboarding information and updates with Associates and internal parties
• Liaison between Associates, field colleagues, and support departments, such as Client Services
• Assist with Client Adecco Xpert bill backs
• Assist with ordering laptops for remote associates
• Complete quality audits and other compliance requirements as assigned

• Respond to requests from field colleagues daily and professionally using the Salesforce ticketing queue to assist with the resolution of day-to-day issues experienced by field.

• Ensure important business communications between field and corporate colleagues are clearly written and delivered timely including maintaining applicable content on company intranet.

• Participates in special projects and performs other duties as assigned.

• Professional communication skills, both verbal and written form, with the ability to work at all levels of the organization with professionalism.
• Embody the 4 H's: Helpfulness, Human Connection, Honesty, and Hope.
• Above average proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Outlook. Technically savvy to learn internal operations systems such as Bullhorn, VMS, Salesforce, etc.
• Proven ability to collaborate effectively with colleagues across time zones to meet tight deadlines daily in a remote team environment.
• Exceptional customer service skills to deliver outstanding experiences to both internal and external stakeholders.
• Ability to apply independent judgement and expertise to address and resolve escalated issues.
• Exceptional resourcefulness to seek information to make decisions and solve complex problems, often within time constraints and with little to no precedent.
• Skilled at documenting, helping craft, and communicating new processes to meet business needs.
• Capable of developing and maintaining relationships across various business unit and corporate departments.
• Professional judgement to know when to escalate or ask for help.
• Ability to adapt and excel in a fast-paced, metric driven, changing environment.
• Strong organizational skills and ability to plan to achieve results.

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world's leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records.

This position is nonexempt and will be paid on an hourly basis. The salary range below has been annualized based on a 40-hour workweek.

The anticipated annual base salary range for this position is $19.03 - $34.90. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Posting date: 01-01-2025