Field Technical Specialist - Skillbridge

Build Your Career. Build America's Future.
Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

About the Job:

The Field Technical Specialist - Skillbridge maintains positive working relationships with plant, area, and regional operations management and personnel. The primary responsibility is for the installation, migration, and performance of IT infrastructure technology in business offices, plant, and operational environments. This includes project management of installations, migrations, and problem resolution for complex technical issues. The specialist applies technical and system knowledge to install and support field IT technology, coordinating with technicians, enterprise telecom, system integration resources, and vendors.

This training plan is designed to meet the requirements of the DoD SkillBridge program and provide transitioning service members with the necessary skills and knowledge to succeed in the civilian workforce

What You'll Do:

Key Responsibilities:

• Problem Resolution (70%): Troubleshoot and resolve complex technical issues involving various IT infrastructure components.
• Technology Installations/Project Management (15%): Manage and execute IT infrastructure installations and migrations.
• Administration and Documentation (10%): Maintain accurate records of service requests, resolutions, site inventory, and cabling layouts.
• Technical Training (5%): Provide technical knowledge transfer to end-users and support personnel.

Length of Training: 12 weeks

Training Timeline:
Weeks 1-3: Fundamentals of IT Infrastructure
Weeks 4-6: Networking and Wireless Technologies
Weeks 7-9: Field Support and Troubleshooting
Weeks 10-12: Project Management and Advanced Troubleshooting

Training Areas and Learning Outcomes:

• Fundamentals of IT Infrastructure: Gain a comprehensive understanding of IT infrastructure components, including hardware, software, and networking fundamentals.
• Networking and Wireless Technologies: Master the principles of LAN/WAN networking, wireless technologies, and network security.
• Field Support and Troubleshooting: Develop practical skills in diagnosing and resolving common IT issues in a field environment.
• Project Management and Advanced Troubleshooting: Acquire project management skills and advanced troubleshooting techniques for complex IT problems.

Specific Learning Objectives:

1. Fundamentals of IT Infrastructure

• Identify and describe the function of various hardware components (PCs, printers, terminals, power supplies).
• Understand basic software concepts and operating systems.
• Demonstrate knowledge of network topologies and protocols.

2. Networking and Wireless Technologies

• Configure and troubleshoot LAN/WAN networks.
• Implement and secure wireless networks.
• Understand network security principles and best practices.

3. Field Support and Troubleshooting

• Diagnose and resolve hardware, software, and network issues.
• Utilize technical tools to collect and analyze system data.
• Effectively communicate with end-users and provide technical support.

4. Project Management and Advanced Troubleshooting

• Plan, estimate, and coordinate IT projects.
• Apply advanced troubleshooting methodologies for complex technical problems.
• Develop root cause analysis and problem prevention strategies.

Type of Instructional Model:

• Hands-on Demonstrations: Practical exercises and on the job training
  
• Field Training: Supervised on-site training at company locations.
  
• Online Learning: Access to online resources, tutorials, and assessments.

Assessments:

• Hands-on Performance Tests: Evaluate practical skills in a field environment.
  
• Project Assignments: Assess project management and problem-solving abilities.

Training Outcomes:

• Enhanced Technical Skills: Comprehensive knowledge and practical skills in IT infrastructure support and field technologies.
  
• Project Management Proficiency: Ability to plan, execute, and manage IT projects effectively.
  
• Industry-Recognized Certifications: Preparation and support for obtaining CompTIA A+, Network+, and Security+ certifications.
  
• Improved Communication and Interpersonal Skills: Enhanced ability to interact with end-users, vendors, and technical teams.
  
• Increased Employability: Gain valuable experience and credentials to pursue a career in IT field support or related roles.

Skills You'll Need:

Experience. A senior IT specialist with a minimum of 10 years of experience in field support and IT infrastructure management will serve as the primary instructor and mentor.

What You'll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. The industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts our daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, and Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.