IT Support Technician, Part-Time

Connection
United States, Washington, Bellevue
Feb 26, 2025
IT Support Technician, Part-Time Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Bellevue, WA CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,technical,support,networking,software,skills Full Time $40.00/Hr. - $45.00/Hr. Overview: A fantastic opportunity for a part-time IT Support Technician for one of our technology services clients in the Bellevue, WA area. This is an onsite opportunity working at their facility in Bellevue, WA for 8 total hours a week: Mondays - 8AM-12PM Wednesdays- 4 hours total in the morning OR afternoon. The part-time IT Support Technician should have excellent communication and presence with the ability to support C-Suite executive level in an office of 30 employees. Responsibilities: User Support & Troubleshooting Providing basic troubleshooting for hardware, software, and network issues. Assisting users with login issues, password resets, and account lockouts. Guiding users through basic system setups and configurations. Daily walkthrough and testing of office IT equipment. Network lights on check. Full conference room testing (checklist). Workstation testing/maintenance (checklist). Other duties as assigned. Hardware & Peripheral Support Assisting with printer device troubleshooting. Hardware checks (e.g., cable connections, power cycles). Mac & Windows environment general support. Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Requirements: Software Support Installing, updating, and configuring software. Assisting users with Microsoft 365 and other general business applications. Troubleshooting email client issues (Outlook). Network Connectivity Assistance Helping users connect to VPNs, Wi-Fi, and corporate networks. Basic troubleshooting of network issues (e.g., resetting adapters, checking IP configurations). System Access & Security Password resets and MFA (Multi-Factor Authentication) troubleshooting. Escalation & Documentation Escalating complex issues to Level 2 or relevant teams (San Diego). Documenting troubleshooting steps, solutions, and known issues in ServiceNow. Entity of type com.vizirecruiter.common.domain.model.Label with id: 1503 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1185