New 
Clinic/Practice Assistant, Family Medicine- Medford
 Mass General Brigham Community Physicians | |
 United States, Massachusetts, Medford | |
| 137 Main Street (Show on map) | |
 Feb 25, 2025 | |
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This is a Full-Time 40-hour role expected to be onsite Monday through Friday (8:30am to 5:00pm). Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!
Responsibilities: - Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams. - During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms. - At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures. Other duties include fielding all incoming telephone calls, taking detailed messages for the appropriate area (triage RN, prescription refills), monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work. Required:
Preferred:
Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |