New 
Senior Product Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Feb 25, 2025 | |
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OverviewMicrosoft Security's organizational mission of making the world a safer place for all has never been more important. In a world awash in digital threats, regulatory scrutiny, and estate complexity, security represents the most critical priorities for our customers. The Care Operations and Enablement team is seeking a results-driven Senior Product Manager to lead the collaboration between Customer Support, Product, and Engineering teams to create and deliver learning solutions which enable Customer Engineers to resolve Microsoft Security customer support issues effectively and efficiently. An ideal candidate will possess exceptional communication, problem-solving, and project management skills, along with the ability to drive product initiatives from concept to execution. Within Microsoft Security, the Customer Experience Engineering (CxE) organization is instrumental in helping customers realize the value of our security portfolio, including Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview, by gathering requirements, acting on customer feedback, and using data to drive improvements. Within CxE, the Care organization is chartered to anticipate, amplify and systemically solve customer support needs to make the world a safer place for all. The Senior Product Manager within the Care Operations and Enablement team, will build strategies and support processes, collaborating with customer support and product engineering and will help customers realize value from Microsoft Security products. You'll have the flexibility to drive impactful, creative solutions to support large-scale initiatives that enable best-in-class customer support experiences.
Responsibilities* Complete customer/learner needs analysis to inform development of learning objectives and outcomes.* Create learning content and deliver learning experiences to achieve defined objectives with aligned success measures.* Apply learning and development knowledge to implement standards for content development and delivery.* Own the product vision and build a learning roadmap that incorporates user stories and scenarios to build skills and enable customers across Security products.* Deliver learning solutions through multiple modalities (e.g., presentations, discussions, labs, simulations) for effective customer/learner engagement and understanding.* Deliver single or multi-day learning experiences either in person or virtually to the target audience with no supervision.* Monitor, analyze, and report on training impact, translating data into actionable insights to drive continuous improvement. | |