Help Desk Admin

Title: Help Desk Admin

Duration: 6+ Month Contract

Locations: Houston TX - Onsite

Essential Duties/Responsibilities:

• First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.
• Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
• Desktop site support - Determine the best solutions based on the issue and details provided by customer
• Provide support and resolve problems related to installed computer software.
• Troubleshoot printer connection issues
• Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
• Active Directory / O365 Administration including account creation, shared mailbox creation, security group creation, and file share access
• Password Resets for various websites/applications
• Document and log incidents ticket using Service Now tracking tool.
• First level support company email on mobile devices
• Provide support for VPN software connection issues
• Vendor VPN account creation

Working Conditions:

• Some overtime required as special projects arise.

Minimum Requirements:

• Ability to work independently and in a team environment
• Ability to work under time pressures while maintaining a customer service attitude
• Experience in troubleshooting hardware, software and network connectivity issues
• Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
• Self-motivated with attention to detail
• Organizes workload, sets priorities and works within deadlines
• Effective communication and interpersonal skills
• Maintains confidentiality of information
• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

Preferred Qualifications:

• Ability to work independently and in a team environment
• Ability to work under time pressures while maintaining a customer service attitude
• Experience in troubleshooting hardware, software and network connectivity issues
• Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
• Process and understanding Terminations
• Self-motivated with attention to detail
• Organizes workload, sets priorities, and works within deadlines
• Effective communication and interpersonal skills
• Maintains confidentiality of information
• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

Additional Knowledge, Skills and Abilities:

• Communication, Ability to work under pressure, attention to detail, decision making, time management, identify process improvement, self-motivation, conflict resolution, redirecting problems to appropriate resources, leadership, adaptability

Physical Requirements:

• Occasionally requires lifting as appropriate to perform duties and responsibilities.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.