Office Service Associate

Shift: Monday-Friday 8am to 5pm

Key Responsibilities:

• Responsible for sets/resets conference rooms/beverage requests per the schedule provided by the Conference Center Coordinator
• Conducts floor checks and maintains Conference Center to cleanliness and organization standards; performs weekly supply audits
• Stocks and restocks assigned canteens and copy stations daily; reports issues to appropriate individuals
• Responds to customer concerns, escalating where necessary
• Performs regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades
• Keeps accurate records/logs of inspections/room checks
• Communicates effectively and professionally through speech, email, chats, and phone calls
• Provides outstanding customer service at all times, without exception
• Assists/backs up other team members when needed
• Other duties as assigned by management

Qualifications:

• HS Diploma or equivalency required
• Working knowledge of mail/distribution basics or office experience equivalent
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
• Must be able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Exhibits superior verbal and written customer service skills
• Maintains confidentiality while working with highly sensitive materials
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times