New 
Customer Service Representative
 Probo Medical | |
 United States, Indiana, Fishers | |
 Feb 23, 2025 | |
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Job Type Full-time Description Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply! Probo Medical is looking for a Customer Service Representative to be based out of our Fishers, Indiana facility to respond to requests from top customers. Probo is an established but growing player in the medical device field. We are looking to hire motivated, experienced individuals who can grow with us and help drive us to the next level. The Customer Service Representative (CSR) will manage requests from high volume accounts. Customers are provided pre-arranged pricing agreements, and the CSR will respond to our established customer base's requests and fulfill transactions. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES* Manage over 150 daily inbound e-mail and phone requests already established customers* Respond to all product requests within 5 minutes * Know each customer's specific needs* Maintain strong relationships with customers through trust building, promptness, and attention to detail* Meticulously maintain all communication, pricing, and activity in a Salesforce.com CRM* Work with business development to identify ways to grow the accounts* Assist in company marketing functions as needed* Identify changes in the market and customer buying behaviors* Query inventory in Salesforce.com* Coordinate with operations and sales on a daily basisRequired Education and Experience: * High school diploma * Good oral/written communication skills* Must be very comfortable on the phone* Must be able to work under pressure with a strong sense of urgency* Ability to multitask and manage a high workload* Over-the-top responsiveness * Willing to ask questions and learn* Meticulous attention to detailWORK ENVIRONMENTThe work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the jobMonitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety ManualThe physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the jobThis role also requires that the employee use a computer for multiple hours/day | |