Learning Operations Administrator

Why Join Us?

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our solutions.

JOB SUMMARY:

The Learning Operations Administrator will support North American Learning in key areas, including but not limited to:

• Event planning support
  • Assisting with event preparation, execution, and follow-up, including, but not limited to registration, catering, logistics and lodging, procurement and distribution of materials, communication and reporting.
• Professional accreditation reporting
  • Assisting with American Speech-Language-Hearing Association (ASHA) and other accredited learning and reporting operations, as assigned
  • Resolving and validating all monthly ASHA and non-ASHA course completions
  • Attend meetings with ASHA and other accredited learning and reporting operations, as needed
• Training reporting and administration
  • Processing client and public live learning requests
  • Processing internal training and onboarding requests, as needed
  • Processing contractor invoices and providing reporting
  • Assisting with event preparation and follow-up, including registration and distribution of materials
  • Processing and logging feedback; analyzing trends, and reporting results to appropriate Program Managers or stakeholder
  • Managing, responding to, and resolving requests via email received either through learning@tobiidynavox.com mailbox of through the Learning Hub.
• Learning Management System (LMS) support
  • Generating, aggregating, and reporting LMS statistics, trends, and feedback
  • Managing and responding to all technical assistance requests on the LMS (log in, link errors, download problems, certificate printing, etc.) with the support of the team
  • Creating, monitoring, and recording feedback from LMS discussion/chat groups, as assigned
  • Assistance with Learning Hub platform maintenance and content deployment
• Communication & CRM Support:
  • Assist in managing Salesforce CRM database, including maintaining reports, dashboards, email cadences, and campaigns.
  • Schedule and send email campaigns through Salesforce, monitor open rates and bounces, and adjust communications as needed.
  • Track performance of program related email communications and provide insights on improvements.
  • Monitor and maintain Outlook inboxes, forwarding customer inquiries to relevant teams, and providing prompt responses with resources or answers.
  • Collaborate with internal teams to ensure timely and effective communication with customers.

KEY RESPONSIBILITIES/COMPETENCIES:

Depending on organizational and customer needs, the focus on specific key responsibilities and competencies for the Learning Ops Admin may vary and/or evolve over time.

• Support team and Program functions
  • Demonstrate a team-oriented, agile mindset with a focus on problem solving
  • Learn and master management and reporting processes for various programs
  • Demonstrate attention to detail in reporting, communication, and compliance tasks
  • Adhere to evolving team processes, policies, and responsibilities with the ability to document new processes, policies, and best practices as required
  • Contribute as needed to the trainings and programs for internal customers to increase knowledge of and develop skills and abilities inside of the programs you support
  • Provide administrative support for key Learning Programs, as assigned
• Support the Business
  • Exemplify the desired culture, values, and philosophies of the organization
  • Align with Tobii Dynavox's strategic business objectives of Sales and Learning support
• Other duties as assigned
  

QUALIFICATIONS:

• Experience in working on or supporting a training development/learning team
• Experience working in a project management environment
• Demonstrated success in keeping a customer focus in a fast-paced environment
• Understanding of LMS, blended learning techniques, CRM and related technology; able to support LMS implementation and maintenance

COMMUNICATION & COLLABORATION SKILLS AND ABILITIES

• Strong written and oral communication skills (English)
• Ability to communicate effectively and influence others all levels within an organization and externally
• Work collaboratively as part of a team
• Work and communicate effectively with a remote team
• Discern issues and concerns of internal and external customers and provide steps to resolve
• Remain calm, professional, and focused in a stressful environment
• Demonstrate excellent listening skills
• Communicate complex topics in a simple and straightforward manner

SKILLS AND ABILITIES

• Provide a high level of customer service and support to key customers and learning initiatives
• Align deliverables with marketing and brand guidelines as well as team and industry standards, processes, and policies
• Data management and reporting: Organizing data, identifying trends, reporting a story from the numbers to appropriate program team
• Demonstrate project management and strong organization skills while approaching learning programs and training events

COMPUTER SKILLS AND ABILITIES

• MS Office and 365 - PowerPoint, Word, Excel, OneNote, Teams, Outlook; ability to effectively use Windows OS
• Familiarity with learning management systems preferred
• Familiarity with customer relationship management (CRM) systems (Salesforce)
• Familiarity with popular social media sites and applications such as Facebook and Instagram
• Cloud storage solutions (Box, Amazon)
• Adobe Acrobat
• Virtual meeting platforms (GoToMeeting, Zoom)
• Favro or other project management tools

OTHER REQUIREMENTS

• Takes ownership and accountability of all assignments and work
• Self-starter; takes initiative and doesn't consistently wait for direction
• Excellent time management skills
• Identify and prioritize goals and tasks to be accomplished
• Facilitate group discussion (in-person and remote)
• Quickly comprehend and demonstrate mastery of new material and subject matter
• Excellent organizational skills; detail oriented
• Compliance with all industry, business, and team policies, processes, and guidelines

WORK ENVIRONMENT REQUIREMENTS

• Work with interruptions
• Keep up in a fast-paced work setting and meet deadlines
• Work remotely while remaining collaborative with peers globally
• Able to work flexible hours and weekends when needed to support business

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

At Tobii Dynavox, we believe in empowering individuals - including our employees - to reach their full potential. Here's what makes us unique:

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
• "Yes, and..." Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals.
• Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
• Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community.
• A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.