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Sr Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Feb 21, 2025
Sr Patient Services Specialist Lubbock 40265BR Position Description This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Responsible for scheduling or rescheduling patient appointments for the clinic. Work the patient appointment reminder and waitlist to ensure appointments are scheduled as prescribed. Receive patient information and verify or update demographics, insurance and collect copays. Obtain current consents; assist patients with forms and document information in EMR. Check patients out of the clinic and schedule follow-up appointments. Prepare and organize daily deposits and document collected funds. Correspond with patients who have missed appointments. Contact patients regarding changed or bumped appointments and make appropriate changes in IDX. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=885353 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-57cecda69b9a7147a78f820530fb110f