Administrative Support Specialist - Journey

The mission of the Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners.

Problem Knowledge 25%
Program Knowledge: Position requires a thorough understanding of Federal and State student financial aid programs, policies, and procedures and be able to communicate information clearly. Position must understand the information that can or cannot be give under the Family Educational Rights and Privacy Act of 1974 ( FERPA) and policies and procedures of the University and the Office of the Financial Aid. Position must be knowledgeable about student Banner and how to navigate through the student's record to find necessary information to assist the student. This position must be knowledgeable of important dates and deadlines each semester to ensure correct information is given. Information and Records Administration: Position will review documents (examples - not all inclusive: IRS forms, Social Security Administration documents, military leave and earnings statements, Veteran's Administration benefits letters, letters from students and/or parents, Federal Student Aid Reports, Parent Loan application/ promissory notes) that pertain to a student's financial aid application. Position will review for completeness and compare it with information already contained on the student's financial aid Banner record. Confidentiality of these records is crucial to the operation of the Financial Aid Office and to this position. Position must understand the Federal and State regulations surrounding Financial Aid to determine if additional information is needed or if the file is complete and can be moved forward in the process for award packaging. Position will not be responsible for determining award amounts, rather for providing information to the student about the eligibility requirements.

Communication Verbal/Written 75%
Position will spend the majority of time serving as the front line receptionist for the Financial Aid front counter. Position will answer questions specific to a student's situation and general questions about financial aid and the University. It is expected that the position can answer at least 90% of the questions asked while serving clients. Position will give direction and instruction and screen clients and questions to determine what staff member can best assist the client if they cannot. Position must properly interpret Banner student data base information including financial aid records, cashier's records, registration and other academic information. The employee occupying the position must treat each individual with respect and courtesy. The employee is responsible for making the client feel welcome and positive about the encounter with the student financial aid office and the University as they are the public voice of the office. Position will also respond to e-mail inquiries that are submitted through the Financial Aid website. There is a frequently asked questions e-mail address that receives hundreds of e-mails a day. These questions can vary from where is the office located to what types of financial aid do I qualify for? Position must be knowledgeable about all of the program components of the office in order to respond accurately and in a timely manner. Position will also maintain the calendar for all of the counseling staff, which requires scheduling appointments for students who need to meet with them. Position must be knowledgeable of what questions and concerns need to be referred to the counselors and which ones can be handled at the front desk. Position needs to be proficient in the use of Outlook and Calendar functions.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

None

None

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.