Team Success Specialist

Orrick currently has an excellent opportunity for a Team Success Specialist (TSS) This position could be based in any of our U.S. offices (Austin; Chicago; Boston; Houston; Los Angeles; New York; Menlo Park; Orange County; Portland; Sacramento; San Francisco; Santa Monica; Seattle; Washington DC; or Wheeling, WV) and consideration given for 100% remote US locations.

The Opportunity: The Team Success Specialist (TSS) is a part of our national Team Support group and reports to our Head of Team Support. The TSS relieves the mental load for Orrick team members ("members") through a human-led, tech-enabled service to plan, research, and execute home-life projects. Our group provides members with a TSS that gets to know them, anticipates their home-life needs, conducts research on their behalf and gets things done for them; effectively clearing their minds and to-do lists.

Each TSS serves as the point person for the team experience for their slate of assigned members. The TSS can serve 10-30 members as part of their member slate. The TSS builds relationships with their members to get to know them, their family, their preferences and ensures the work delivered is done as a member would have done it themselves.

The TSS leads proactive, forward-looking projects with their members to anticipate and relieve their mental load. These projects are managed through our technology, monthly phone conversations (huddles), and regular email and text conversations. The TSS is responsible for driving the agenda, identifying high-impact projects for members and proposing and aligning on a path of execution support.

While the TSS is the main point of contact for their members, they are part of a larger team that provides tailored and exceptional personal, home-life support. The team uses technology, tools, and resources paired with deep problem-solving abilities to meet members where they are and unburden their never-ending ticker tape of "should dos."

An example week may see a TSS:

• Conducting research on member projects, including identifying top solutions/products to meet member needs, capturing research in the company database and packaging the research to provide clear, concise, and relevant information to members
• Communicating with members (via portal, email, phone, text message, etc.) in response to new requests and/or to communicate expected due dates, potential changes or delays and/or to capture critical information necessary to move projects forward
• Preparing for upcoming member huddle calls, including preparation of agenda and review of relevant background information to best prepare for and serve the member
• 1:1 meeting with manager to discuss member relationships, troubleshoot issues, and coaching
• Execution of member tasks including purchases, reservations, bookings, etc. with securely store credit card information
• Liaising with members' assigned executive assistants as necessary to perform personal, home-life support.
• Entering, managing, and updating member tasks within the database system
• Corresponding with vendors (via email, phone, text message, etc.) in furtherance of member needs
• Joining team meetings to learn about new tools and processes for client service
• Sending weekly recaps to members to capture completed work and priorities for the coming week
• Searching the market for creative solutions to commonly requested needs, updating this information in company databases
• Updating member profiles in the database to reflect necessary information for exceptional service
• Tracking client utilization and special requests within the weekly usage report

• 5+ years of professional or related experience, managing multiple projects and priorities
• Associate or bachelors degree, preferred
• Comfort with change - our team is always iterating and improving.
• Curiosity and love of learning - we are always finding new ways to bring a solution and that begins in knowing how and when to ask the right questions
• Strong problem-solving skills that start with getting to the root cause or true issue.
• An ability to apply creativity and resourcefulness to address issues and meet member needs
• Customer service orientation, passion for company mission, and a desire to serve others
• Excellent organizational skills, with a proven ability to manage multiple projects at a time while paying strict attention to detail and work quality
• Strong interpersonal skills, with excellent listening, verbal and written communication
• Solid computer skills, comfort with technology and an ability to embrace new tools to solve problems, deliver services and/or communicate more effectively with member
• Dependable, able to follow instructions, respond to management direction, and able to improve performance through management feedback
• Comfort in working in a matrixed company atmosphere at a fast pace
• Team player - ability to own member relationships, but lift each other up and lend a helping hand

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the ninth year in a row, Fortune named Orrick to its 2024 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company.

Compensation and Benefits

The expected salary range for this position is between

• California Major Markets* $65,000 - $100,000
• New York City $65,000 - $100,000
• National $55,000 - $70,000

* California Major Markets includes San Francisco, Silicon Valley, Los Angeles, Orange County, Santa Monica. All other California locations fall within National range.

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. This role is eligible to employees will receive compensated time off through our Paid Time Off program, generous Parental leave benefits, and paid holidays.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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