Connected Client Solutions Manager

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Connected Client Solutions Manager, who will play a critical part in supporting Element's profitable growth through the timely completion of project and portfolio management duties.

Are you:

• A self-starter, who can independently operate with provided goals and direction
• A strong collaborator, client focused, with high energy

A Day in the Life

• Lead the needs assessment, solution identification and arrangement of any
  technology demonstrations for SOW or prospect opportunities brought forward
  by the commercial team
• Answers technical questions and assists commercial team with general deal
  strategies.
• Supports pilots in developing key success criteria, handing off client details to
  implementation team and working with commercial on pilot closure and
  decision strategy.
• Support requests for prospect RFP responses not available in database
• Provide feedback on new technology, competitive insights and technology
  issues; Builds network within partners to help assist with client questions and
  addressing client requests
• Understand customer needs and develop policies, processes and
  measurements to ensure that we are delivering to customer expectations
• Serve as the escalation point for customer issues. Partner with the commercial
  and product teams on customer relationships and issue resolution
• Work closely with Engagement teams to ensure clear definition of roles and
  responsibilities and ensure each team is supporting each other in most efficient
  manner to maximize customer support and satisfaction.
• Create a culture of continuous improvement. Leverage six sigma
  methodologies to make processes more efficient in delivering to customer
  needs
• Leverage technology, process improvement, workflow and team development
  to increase the capacity and scalability of the Connected Solutions team as
  well as meeting defined service levels
• Drive satisfaction with customers through regular and frequent customer
  servicing interactions

Key Performance Indicators, Metrics, Consulting, and Optimization

• Oversee Telematics technologies and ensures the Solutions team is highly
  effective in the utilization of each tool.
• Develop root cause analysis when performance standards are not met and
  work with leadership team to implement change and clear performance
  roadblocks.
• Work directly with business leadership and subject matter experts to enhance
  service levels and improve resource efficiency
• Manages the associated implementation plan and metrics in conjunction with
  business sponsor/stakeholders.
• Provide periodic status/metrics reporting to key internal stake holders

Projects and Initiatives

• Participate in ad-hoc projects as needed

Requirements

• Bachelor's Degree Required
• Six Sigma education and experience preferred
• Proven PC and data analysis skills
• Management/planning skills to complete projects within established timeframes
• Ability to operate in a rapidly changing environment with a sense of urgency, and to develop and deploy changes to positively impact service delivery
• Excellent analytical and problem-solving skills. Must be able to identify root causes to problems and develop solutions to eliminate recurrence.
• Demonstrated experience in the development of efficient business processes; application of advanced problem-solving skills; application of quality management skills including the development of quality and productivity measurements; and solid operations management, project leadership and personnel

• High degree of initiative and flexibility. Ability to lead through changes to the work environment volume, business processes, systems and other changes
• Excellent interpersonal skills. Must be able to successfully interact multiple levels in the organization
• Strong business acumen and ability to understand financial outcomes
• Demonstrate project management and organizational skills. Must be able to effectively lead and coordinate cross-functional teams to deliver desired results in the time frame required.
• Must be able to evaluate and effectively prioritize several projects independently.
• Strong, dynamic leadership that mentors, develops and guides team members
• Advanced technical services delivery background
• Consultative skills
• Exceptional ability to partner on the development and management of results- oriented recruiting and training programs
• Strong negotiation, interpersonal, written and oral communication skills
• Strong customer focus

The hiring base salary range for this position is $98,240 - $135,000 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Pay transparency Nondiscrimination

Know Your Rights: Workplace discrimination is illegal