Bilingual Full-Time Teller (Madison Branch Locations)

UW Credit Union is growing and continuously looking for bilingual (Spanish / English) top talent, who aligns with our core values, to join our organization. If you are interested in working at UW Credit Union, our Bilingual Full-Time Teller opportunity is a great place to start.

Ven a trabajar a UW Credit Union es un lugar donde vas a crecer en tu carrera.

UW Credit Union currently has 14 Branches in the Madison area that hire and staff Peak-Time Tellers. Those branches are Capitol Square, Eastside, Fitchburg, Fish Hatchery, Middleton Hills, Pier 37, Monroe St, Northport, State St, Sun Prairie, University Ave, Verona, Cottage Grove and Madison College

As a Full-Time Teller, you are an essential part of our branch team. You will accurately handle teller transactions while recognizing opportunities to recommend UW Credit Union products and services that align with our members' financial goals. Through these interactions, you will build strong and trustworthy relationships with members at your branch.

Do you enjoy building connections with people? Are you skilled at thinking creatively to solve problems? Are you looking to work in a welcoming environment that promotes ongoing learning? If so, we welcome your application.

Why work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

21.5+ days annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Discounted bus pass
• Employee Assistance Program
• And more!

Important Information to Know

• You will be asked your branch location preferences in the application.
• On-boarding and training is a top priority for UW Credit Union.
• Our bilingual (Spanish/English) employees receive an additional $1.25/hour premium.

A Day in the Life of a Teller

Each day will be a different adventure. Below is a snapshot of what your day could look like:

• Welcome and assist members at a Madison branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.
• Support our bilingual (Spanish/English) members.

What You'll Need to Succeed

• High School Diploma or equivalent.
• Fluent in written and verbal communication in Spanish and English.
• 1 year of prior experience in customer service.
• Confidence with cash handling and transactions.
• Proven ability to interact effectively with customers from diverse age groups and backgrounds.
• Strong interpersonal and professional skills.
• Collaborative team player who is also comfortable working independently in a self-directed environment.
• Comfortable using computers and mobile devices.
• Skilled in resolving issues and demonstrating empathy when needed.

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.