Bilingual Peak-Time Teller (Madison Branch Locations)

UW Credit Union is growing and continuously looking for bilingual (Spanish / English) top talent, who aligns with our core values, to join our organization. If you are interested in working at UW Credit Union, our Bilingual Peak-Time Teller opportunity is a great place to start.

Ven a trabajar a UW Credit Union es un lugar donde vas a crecer en tu carrera.

UW Credit Union currently has 14 Branches in the Madison area that hire and staff Peak-Time Tellers. Those branches are Capitol Square, Eastside, Fitchburg, Fish Hatchery, Middleton Hills, Pier 37, Monroe St, Northport, State St, Sun Prairie, University Ave, Verona, Cottage Grove and Madison College

As a Bilingual Peak-Time Teller, you will play a vital role at your branch, for both your teammates and UW Credit Union's members. Your job is to make a positive impact on members lives by accurately and enthusiastically performing a variety of transactions to meet their needs. If you enjoy problem solving, are eager to learn, and love working with people, this is the job for you!

Why work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

Peak/Part time employees earn paid time-off (pro-rated based on hours worked)
• 2 weeks paid Caregiver Leave (pro-rated based on hours worked)
• 2.5 weeks paid New Child Leave (pro-rated based on hours worked)
• 16 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program
• Discounted bus pass
• And more!

Important Information to Know

• You will be asked your branch location preferences in the application.
• On-boarding and training is a top priority for UW Credit Union.
• Our bilingual (Spanish/English) employees receive an additional $1.25/hour premium.

A Day in the Life of a Teller

Each day will be a different adventure. Below is a snapshot of what your day could look like:

• Welcome and assist members at a Madison branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.
• Support our bilingual (Spanish/English) members.

What You'll Need to Succeed

• High School Diploma or equivalent.
• Fluent in written and verbal communication in Spanish and English.
• 1 year of prior experience in customer service.
• Confidence with cash handling and transactions.
• Proven ability to interact effectively with customers from diverse age groups and backgrounds.
• Strong interpersonal and professional skills.
• Collaborative team player who is also comfortable working independently in a self-directed environment.
• Comfortable using computers and mobile devices.
• Skilled in resolving issues and demonstrating empathy when needed.

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.