RN Supervisor, Hospice

Registered Nurse RN Supervisor, Hospice, Mercyhealth at Home - Rockford, IL

• 80 hours / 2 weeks
• Monday to Friday Day Shift Hours
• 24/7 Accountability

The Nursing Unit Supervisor will have 24/7 accountability for an assigned nursing area/unit. The Supervisor plans, organizes, and directs nursing practice for areas of responsibility and does this in accordance with the Mercyhealth's Mission, Vision, Values and Philosophy. The Supervisor will maintain clinical expertise in their area of responsibility and is expected to provide direct patient care in proportion to the needs of their areas. The Supervisor ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. Interviews, selects, orientate, trains, coaches and mentors and evaluates the performance of partners, providing corrective action when necessary. Performs other duties as assigned.

Mercyhealth is committed to offering our partners a best place to work and continually evaluates new programs and benefits. We have been recognized locally, regionally and nationally for helping our workers achieve a work/life balance through benefit offerings and innovative programs. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

• Strong problem solving abilities in complex situations.
• Ability to work within the budget and productivity targets to meet organizational objectives. Assures there are organized plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
• A visible nursing leader with outstanding relationship building skills.
• A demonstrated record of success in identifying, recruiting and retaining strong clinicians.
• Must possess strong physician relationship skills.
• Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
• Supports process improvement in operations, quality, and organizational change identified for their areas.
• Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Participates in hospital and department committees.
• Demonstrated ability in developing and mentoring staff and colleagues.
• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
• Demonstrates decisiveness and an ability to gain consensus where appropriate.
• Strong nursing leader who is customer focused with a collaborative, can do attitude. Exhibits a passion for nursing.
• Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
• Participates in department or unit performance improvement activities.
• Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
• Supports the professional nurse continuum and nursing clinical ladder for RNs

Skills and Abilities

Excellent interpersonal/communication and conflict resolution skills. Genuine concern for people. Strong verbal and written communication skills. Adept listener with the ability to interpret concerns.

Level of Supervision

Performs job duties with general supervision. Regularly supervises and manages others in the performance of their positions

Supervises

Regularly supervises and manages others in the performance of their positions

• Graduate of an accredited nursing program.
• BSN required upon hire.

• Licensed as an RN in state of practice
• Approved BLS certification required within 90 days
• Other certification per unit requirements: ACLS, PALS, PEARS, NRP
• For those driving Mercyhealth vehicles:
  Maintain a valid driver's license.
  Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
• For those driving their personal vehicles:
  Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
  Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
  

These Special Physical Demands are considered Essential Job Functions of the position with or without accommodations.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.