Manager, Learning Development and Delivery

What Learning Development and Delivery contributes to Cardinal Health

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.

Position Overview

This Manager is the key learning partner for our Cardinal Health at Home Call Center Leadership team.This position reports to the Director of Learning and Development for the Customer Experience Academy and leads a team of learning business partners that assess, partner to design/develop, administer, and measure learning.

Responsibilities

• Assess and anticipate learning needs related to business functional training, role-based training, on-boarding, leadership, professional development and systems training
• Communicate business training needs to the Learning & Development Center of Excellence (COE) and larger HR organization
• Formulate partnerships with business SMEs, stakeholders and leadership, enabling the learning team to deliver value-added service that aligns with the business objectives of the organization
• Maintain an effective level of knowledge about the financial position, as well as strategies (short term to mid and long range) and the culture of the business.

Qualifications

• Bachelors degree in related field preferred
• 5+ years' related experience in call center or an operations environment preferred
• Experience with healthcare industry preferred
• Experience leading and developing teams (directly or indirectly) preferred
• Project management experience preferred

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Anticipated salary range: $86,400-143,145

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/12/2025 *if interested in opportunity, please submit application as soon as possible

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

#LI-Remote

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.