Critical Response Center Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Join Adobe as a Critical Response Center Manager, where you will have a meaningful role in our ambitious journey to deliver world-class digital experiences. This outstanding opportunity allows you to lead a dynamic team in Lehi, UT, ensuring flawless operational continuity and swift resolutions to critical incidents. Your leadership will be vital in encouraging a culture of excellence and continuous improvement, making a significant impact on the company's success.

• Lead and mentor the Critical Response Center team, promoting a strictly high-performance environment.
• Coordinate identification, management, and resolution of critical incidents to ensure minimal service disruption.
• Develop, implement, and refine critical response processes, policies, and procedures to maintain operational continuity.
• Serve as the main contact for critical issues, coordinating with internal and external collaborators for event and incident management.
• Conduct regular performance reviews of staff interactions during incidents, providing mentorship and feedback to promote continuous improvement.
• Collaborate with other departments to improve internal processes and successfully implement standard methodologies for incident management.

• A degree or equivalent experience in Information Technology or a related field.
• Proven experience in managing critical response teams, demonstrating outstanding leadership and problem-solving skills.
• Strong ability to determine and implement effective incident management strategies.
• Excellent communication and collaboration skills, with a track record of working effectively across departments.
• A proactive and optimistic approach to challenges, with a dedication to continuous improvement and excellence.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.