TM Digital Expr & Prod Dir, Sr

Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Senior Director TM Digital Experience and Product position that is responsible for leading the digital transformation of Treasury Management and Merchant Services at Old National Bank. Reporting to the President of Treasury Management and Merchant Services, this position oversees the Treasury Management and Merchant Services Product Management Team, focusing on driving innovation, operational efficiency, and a seamless digital client experience. The role requires leadership, technical sales and product development, process engineering, vendor management, operational excellence, and the strategic enhancement of payments and servicing to support growth and client satisfaction.

Key Accountabilities

1.Leadership and Collaboration

Lead and develop a high performing team by fostering a culture of innovation, accountability and continuous improvement.
• Collaborate effectively with executives, cross-functional teams, and stakeholders to communicate and drive the vision for digital experience.
• Influence and inspire team members at all levels of the organization to align with strategic goals and adopt best practices that support growth and excellence.

1. Digital Strategy and Transformation

• Develop and execute a comprehensive digital strategy that enhances client experience across Treasury Management and Merchant Services.
• Lead initiatives to improve digital engagement and streamline client interactions through innovative technology and process enhancements.
• Set and monitor digital performance metrics, ensuring alignment with Treasury Management's business goals and client needs.

1. Technical Sales and Product Development

• Partner with Sales and Product teams to support technical sales and develop new digital solutions that align with client requirements.
• Oversee the product lifecycle for digital Treasury Management solutions, from ideation to launch, ensuring relevance and client value.
• Drive new product development initiatives, emphasizing client experience, usability, and operational efficiency.

1. Process Engineering and Operational Excellence

• Lead process improvement initiatives to enhance operational efficiency within Treasury Management's digital services.
• Collaborate with Service and Implementation leaders to incorporate the voice of the client into enhancing current offerings.
• Identify and resolve bottlenecks in digital workflows, focusing on optimizing service speed, accuracy, and quality.
• Implement best practices in digital operations management to meet high standards for client experience and service quality.

1. Payments and Servicing Optimization

• Manage and enhance digital payment processing and servicing operations to ensure a seamless and efficient client experience.
• Oversee the development of scalable solutions to meet increasing client demand for digital payment services.
• Identify opportunities to seek a higher return on capital investments including pricing, float and negotiation of vendor contracts.
• Ensure compliance with regulatory standards within digital payment and servicing operations, aligning with Old National Bank's risk and quality policies.

Key Competencies for Position

Strategy in Action - Cultivates strategy across business area

• Connects work to broader ONB strategy and empowers leaders to drive strategy forward while removing barriers
• Demonstrates in-depth understanding of influencing factors and how these might impact organizational strategy
• Anticipates, identifies and articulates future trends, issues and implications and recommends new strategic direction
• Empowers team to proactively explore multiple points of view generating insights leading to the identification and implementation of possible solutions without constraints
• Inspires and sustains team cohesion and engagement by focusing business area on our vision, values and goals while communicating the impact

Makes Decisions & Solves Problems - Proactively sources and analyzes comprehensive data to define and solve complex business problems that leads to sound decisions

• Proactively analyzes and owns qualitative and quantitative data to define business areas problems and opportunities through effective collaboration
• Collaborates to compile information needed to create a sound approach by leveraging internal and external resources
• Considers business area, organizational, and individual realities along with impact on the business before developing solutions and makes sound business decisions based on a blend of analysis, wisdom, experience and judgment
• Creates plan to meet goals and objectives within business areas diminishing gaps and evaluating progress along the way allowing for adjustments

Delights Clients - Builds a best-in-class client experience across the business area

• Fosters an environment where team members passionately serve internal/external clients with excellence
• Fosters a growth mindset by keeping current with development and trends in business area and sharing information to build knowledge base of business area and enhance client experience
• Understands data, metrics and/or financial information and how they tie to business outcomes related to client, business area and organization
• Fosters a culture of accountability within business areas where business area nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder value

Personifies ONB Culture - Fosters and models an environment of one team

• Leads by example and urges people leaders and others to do the same
• Champions values when interacting with others and inspires people leaders to drive how they show up within their teams
• Places the organization's goals before individual or business unit goals
• Drives others to personally contribute to the organization's success by investing time, heart, and expertise to help clients and communities thrive

Qualifications and Education Requirements

• Bachelor's degree in Business, Finance, Information Technology, or related field.
• Minimum of 10 years of experience in digital product management, Treasury Management, or a related field within financial services, including 5+ years in a leadership role.
• Demonstrated expertise in digital transformation, technical sales, and product development in a commercial banking environment.
• Strong process engineering and operations management skills, with a focus on enhancing client experience through digital solutions.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!