Sr UX Architect/AREA 23

JOB SUMMARY:

The Sr. User Experience Architect leads and guides User Experience teams, providing strategic direction and overseeing the entire user experience design process. They are responsible for the development of user centric experiences based on the client's business objectives and strategic goals; ensuring user-based tasks are grounded in the over strategy and best practices.

In this role, the Sr. User Experience Architect develops relationships with different agency departments including Strategy, Art, Copy, Editorial, Account and Project Management. They can be involved in decision making, collaborating with stakeholders, and ensuring the user experience aligns with business goals and will play a key role in shaping the User Experience Strategy. This role requires mentoring junior level team members and plays a key role in shaping strategy. They must display critical and logical thinking. The Senior User Experience Architect is expected to be well versed in legal, medical, and regulatory pharma guidelines, as well as any client specific rules and brand guidelines.

ESSENTIAL FUNCTIONS:

Problem solving:

• Must be resourceful and responsible, able to support team members and deliver on work assigned.
• Manages and resolves issues.
• Advocates for the user, and how the digital product's architecture and functionality meet those needs.

Communication:

• Must be positive, respectful, kind, empathetic and work with a proactive attitude.
• Can clearly communicate both verbally and in writing.
• Can manage workload effectively.
• Actively communicates with supervisor and other XD team members to note ability to take on new work and inform them of relevant status in a timely fashion.
• Welcome feedback from team members across all disciplines, including XD, creative, project management, strategy, account, and clients.

JOB DUTIES/RESPONSIBILITIES:

Responsibilities

• Develop user centric experiences based on the client's business objectives and strategic goals
• Ensure user-based tasks are grounded in the over strategy and UX best practices.
• Perform UX tasks in digital formats for assigned projects that focus on the end-user and the intended actions to take throughout their journey.
• Advocate for the user, and how the digital product's architecture and the functionality appropriately meet those needs.
• Able to evangelize the importance of empathizing with the experiences of the end user.

Cross Functional Collaboration

• Develop relationships with different agency departments including Strategy, Art, Copy, Editorial, Account and Project Management.
• Communicates with team members regarding deadlines, revisions, quality control and new work.
• Collaborate with the team in a productive manner.
• Work with Product Design partners to ensure that the intended branding, campaign, and layout as well as UX architecture and functionality are aligned with the needs of the user with the guidance of the UX Lead.
• Proactively approach supervisor with new ideas and suggestions for personal career growth and team dynamics.

Administration

• Demonstrate a detail oriented and organized approach to daily responsibilities.
• Identify and address inter-department situations involving process and/or communication breakdowns and escalate issues to Lead as needed
• Completes timesheets, expenses, and all other administrative duties accurately and on a timely basis.

EDUCATION:

Bachelor's Degree

Areas of Concentration: Marketing, advertising, computer science, human- computer interaction, human factors, psychology, anthropology, graphic design, or related discipline

LICENSES AND CERTIFICATIONS:

UX professional certification (preferred)

EXPERIENCE:

MINIMUM EXPERIENCE AREA OF EXPERTISE REQUIRED/PREFERRED

7+ years' Experience: designing applications, interactive touchscreen experiences and websites.

Related Roles: UX Information Architect, UX Strategist, Technical Writer, Content Strategist, UI/ Developer, HCI, Visual Communications, UI/ Graphic Design, or related field preferred.

Agency, healthcare, and interactive design experience a plus.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge:

• Software Level: Expert
• Primary: Figma, Adobe XD and Sketch
• Secondary: OmniGraffle, Axure
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams)

User Experience Level: Proficient

• UX processes, principles, trends and UX architecture deliverables.
• Qualitative/quantitative moderated and unmoderated user research: 1-1 interviews, surveys and usability testing, analytics, competitor, and heuristic evaluations.
• WCAG 2.1 AA Guidelines and the importance of ensuring website accessibility compliance and flagging areas of non-compliance.

UX Skills Level: Expert

• Communicates the value of UX methodologies to key stakeholders.
• Create and edit UX deliverables: wires, sitemaps, function specifications using Figma, Adobe XD and Sketch.
• Present wireframes to internal teams and clients.
• Leads sitemap Co-ops
• Authority on all UX best practices and can reference the research to support all claims.
• Collaborate with Copy to ensure good digital practices.
• Creates work aligned with the brief.

Ability Level: Proficient

• Work collaboratively with Account, Strategy, Copy, Art, and Product Design partners.
• Supervise and mentor Jr. UX on site maps and wireframes and advise on file set up best practices.
• Work closely with strategy and provide User direction on UX strategy and functional requirements needed to support tactics.
• Act as a primary UX point-of-contact on a project.
• Attend kickoffs and any scoping meetings. Provide feedback on Pre-Briefs, Briefs, Scopes, Timelines, Hours, Staffing - escalate when needed. Manage and resolve issues.
• Work closely with strategy and provide user direction on UX strategy and functional requirements needed to support tactics.
• Provide support for pitches.
• Support clients and team.
• Flag common pre-Development WCAG 2.1 AA accessibility violations to Product Designers, Art Directors, and Copywriters.
• Raise concerns about deadline issues and unreasonable requests to supervisor and/or the IP depending on circumstances.

COMPETENCIES:

• Communication - Attentive and shows interest in the subject; expresses ideas accurately and clearly.
• Time Management and Organization - Creates clear goals, identifies, and finds the resources (e.g., time, people, materials) needed to achieve these, and schedules tasks so that work is completed on time.
• Collaboration- Able to work effectively in a team environment to build and foster collaborative environment.
• Problem Solving - Shows interest in finding the cause of problems, looks for, chooses effective solutions, and takes the necessary action to resolve them.
• Creativity - Demonstrates a logical and creative mind.
• Eager to Learn - Attentive and shows interest in the subject and is curious about everything.