Service and Support Engineer - Field Service & Support Representative (Brazil / Hybrid)

Nidec Motor Corporation
United States, Georgia, Atlanta
Feb 18, 2025
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary The sky is no longer the limit as Nidec takes its technology off the ground and into the Aerospace market. As a Systems Engineer implementing the Integrated Product Support concept with the Service and Support at Nidec Aerospace team, you will have the opportunity to apply and develop your expertise to design the top-notch material organization. Nidec is the world's leading electric motor manufacturer and a true pioneer in electrification across a wide array of industries since its foundation in 1973, ranging from appliance, and energy infrastructure, to ground transportation. Nidec Aerospace is a newly created Joint Venture between Nidec and Embraer which intends to take a leading role in the Electrification of Aircrafts. We are well-positioned and excited to support the aerospace industry in its ambitious transition to net-zero carbon emissions by 2050. The ideal candidate will embody Nidec's key pillars of Passion, Enthusiasm, and Tenacity with their passion to learn, enthusiasm to exceed market expectations, and tenacity to solve complex technical issues. From ideation to production, you will work with a diverse and experienced team of design engineers to support aerospace industry leaders and spearhead technological advances in transport decarbonization. Job Description Nidec Aerospace Service and Support organization is seeking a knowledgeable Engineer experienced in Electrical interface systems and High Voltage Electrical Motors to develop the Service and Support organization. This role will act as the primary technical contact with customers, supporting aircraft operations in many phases, including but not limited to ground test, flight test, and maintenance support. This position will primarily focus on Technical Support and Maintenance Repair and Overhaul Shop (MRO) processes but is not limited to these areas. Location: Sao Jose dos Campos - State of Sao Paulo, Brazil Responsibilities:* Providing local technical support to our customers during their test campaigns in coordination with our Engineering team. Giving technical dispositions when necessary to ensure aircraft operate in a safe environment. Working closely with the Maintenance, Repair, and Overhaul (MRO) team, integrating Inventory performance management and Demand forecasting for the Repair & Overhaul business. Assisting the Logistics team to define the best distribution strategy for the business and establish processes to execute the company's strategies. Optimizing support and maintenance strategies to extend engine service life, increase reliability, and reduce lifecycle costs. Supporting the Product Development and Service and Support organizations with the definition and execution of strategies for Service Bulletins and Retrofit Campaigns. Developing all necessary actions to support the MRO certification processes with the Authorities. Supporting customers with Spare Parts solutions tailored to their needs. Assisting the Material Solutions organization with the Spares Part Forecasting process in alignment with customers' requests. Providing Initial Provisioning Recommendations (spares and GSE) for the customers. Technical Attributes and Experience: BSc in Mechanical Engineering or Electrical Engineering. Strong background in electrical engineering principles to ensure safety and reliability in high-voltage environments. Experience in setup and operation of dynamometer test rigs, propulsion rigs, or lab cars. Proficiency in executing test procedures for system integration and validation using protocols such as RS485, CAN, ARINC-429, and Ethernet. Experience working in HV systems environments with adherence to health and safety standards (OSHA 29 CFR 1910, NR 10, BS EN 50110-1). Skilled in Aviation Environment. Well-founded knowledge in strategy development and implementation as well as process and organizational design. High process understanding along the entire value chain. Proficient in financial metrics (Income Statement). Excellent quantitative and analytical skills with an aptitude for problem-solving. Ability to shift priorities in a fast-paced, dynamic work environment and meet deadlines. Minimum of 7+ years of experience in a relevant field. Preferred: Proficiency in English; Portuguese would be a plus. Ability to work independently with minimal supervision. Efficient time management skills. Ability to quickly learn new software and tools. Ability to provide technical responses to internal and external customers in a timely manner. Excellent project management and organizational skills, with attention to detail. Proficient with Microsoft Office 365 software, including Excel, PowerPoint, and Teams. Skilled in PowerBI. Additional Job Details Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.